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Old 10-18-2009, 03:00 PM   #1
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Exclamation Answered: Please help- Trophies Stuck for weeks

I was hoping someone here could help me..
I have 9 trophies stuck in one of my Webkinz rooms. I also have a gem finder trophy stuck in another room.
First, the trophies were on pedestals and I realized I could not move them but could move the pedestal. Also- I cannot access the interactive features on the trophies that have them. My pet just walks right through each trophy.
I do not (sadly) have any of the original codes that came with the pets, so I cannot email Ganz.

Please help!!
spendergast5 is offline Female
Best Answer - Posted by Quack Quack
First, try clearing your cache
http://www.webkinzinsider.com/forum/...-after-534444/


If that doesn't work, use this guide:
How to unstick a stuck item on a table: A guide w/ pics


If that guide doesn't work: try sending a "Help--I have something Stuck!" report to Ganz
... To do that... Go to customer support on their website


If none of those tips work: Call Ganz
Telephone: 1-866-WEBKINZ * 1-866-932-5469
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Old 10-18-2009, 03:02 PM   #2
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Default Re: Please help- Trophies Stuck for weeks

Try this guide: http://www.webkinzinsider.com/forum/...-guide-380551/
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Old 10-18-2009, 03:06 PM   #3
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Default Re: Please help- Trophies Stuck for weeks

First, try clearing your cache
http://www.webkinzinsider.com/forum/...-after-534444/


If that doesn't work, use this guide:
How to unstick a stuck item on a table: A guide w/ pics


If that guide doesn't work: try sending a "Help--I have something Stuck!" report to Ganz
... To do that... Go to customer support on their website


If none of those tips work: Call Ganz
Telephone: 1-866-WEBKINZ * 1-866-932-5469

Last edited by Quack Quack; 10-18-2009 at 03:09 PM..
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Old 10-18-2009, 03:11 PM   #4
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Default Re: Please help- Trophies Stuck for weeks

Thank you for your responses.
I tried the Guide To Unstick a Stuck Item on a Table first.
Then I cleared the cache. Then tried the whole process again.

Nothing worked

I am going to try and contact Ganz tomorrow. I do not have the codes so I can't just email them. Anyone have any luck with calling them?

This really stinks. I worked so hard for all the trophies!
spendergast5 is offline Female
Old 10-18-2009, 03:13 PM   #5
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Default Re: Please help- Trophies Stuck for weeks

I don't think they have an e-mail anymore, anyways. Also, I don't think Codes have to do with stuck trophies--

Also, did you try using the Help I have something stuck? Form on their website? It may take a little, but I would work
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Old 10-18-2009, 03:20 PM   #6
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Default Re: Please help- Trophies Stuck for weeks

I looked up the I have Something Stuck Request Form at Customer Service- and you have to enter your pets secret code (which we do not have).
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Old 10-18-2009, 05:20 PM   #7
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Default Re: Please help- Trophies Stuck for weeks

ohhhhhh I didn't notice that Then I would call them tomorrow
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