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Old 10-12-2008, 10:32 AM   #1
Call me Tully
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Default Unanswered: please help this shouldn't be happening

ok today oct 12 is my pet pouncer's bday and i didn't get a letter or anything not even cake does it have something to do that i have three cakes in my dock that haven't been eaten because the bdays a few days before the pets weren't hungry enough please help
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Old 10-12-2008, 10:35 AM   #2
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Default Re: please help this shouldn't be happening

I'm sure it has nothing to do with the other cakes in your dock. Ganz didn't do their usual maintenance last night, so on some applications, it still thinks it is yesterday! I can't do my dailies or hourly activities. Hopefully they'll get it fixed so you can get your pet's bday present.
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Old 10-12-2008, 10:37 AM   #3
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Default Re: please help this shouldn't be happening

Don't worry about it. It is Thanksgiving in Canada and Ganz must be on 'skeleton crew.' Last night they didn't do maintenance on the North American accounts. That is why a LOT of things are in a 'limbo' state. You will probably get your stuff for your pet tomorrow and you will be able to Gem Hunt, do the Wheel of Wow and Wishing Well again.

---------- Dixiecup added 1 Minutes and 40 Seconds later ----------

Oh and the amount of cake you have in your dock has nothing to do with it. My daughter has over 20 pieces in hers and they just keep coming, LOL.

Last edited by Dixiecup; 10-12-2008 at 10:37 AM.. Reason: Automerged Doublepost
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Old 10-12-2008, 10:44 AM   #4
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Default Re: please help this shouldn't be happening

ok thank you that makes me feel alot better
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Old 10-12-2008, 10:54 AM   #5
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Default Re: please help this shouldn't be happening

ME TOO!

I don't think they missed any of my pet birthday;s, BUT there are a lot of other things that weren't reset or working right. It's also happening in the Asian Accounts.

Glad to hear that it's just a Ganz Glitz on the Daily Activities. Also couldn't do any mining in Artie's ... The Charm Forest was reset. Hopefully they will get the other things fixed soon.

At least I know somebody didn't get my pass word! LOL

Meantime.....that sauna looks pretty cute in the eshop!! ~ Margie Ozma & Lorney B
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Old 10-12-2008, 11:07 AM   #6
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Default Re: please help this shouldn't be happening

Don't worry about not eating cakes, it looks like Ganz just forgot your birthday. you can send an trouble shoot form, email, call etc..

Well there definately NEEDS to be some kind of maintanence today or major repairts.. The system is NOT allowing any dailys

I am having the same problem in tournaments & arcade, a wierd reload of the page, blue screen in middle of game, etc..

NO
Bingoz
Star Challenge
Gem Hunt
Wishing Well
Wheel of Wow
Quizzies

NO
Quizzies trivia darts @ 11am (so perhaps all daily games are not working)

The only thing I found working was the ability to do Fairy Charm Forest & Job.. THAT IS ALL!!

I haven't even tried to trade today, yet.

But US site did boot everyone out @ 2:03am... just like they normally do for the maintenance.. but you are saying your can tell that they just DIDN'T really do any work? wild, who do you do that..

They ****.. we have a long weekend here in the US as Monday is Columbus day & kids are out of school, banks are closed (perhaps a very good thing, if only the stock markets were closed for a whle, Russia closed trading indefinately & Iceland has gone bankrupt).

I heard those in Canada were hoping for something special for Canadian Thanksgiving that is today.. As Ganz is a Canadian company, w/ it's US office in upstate NY. But no special stuff is coining on... now a special maple leaf cookie would have been a nice simple kind gesture.
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Old 10-12-2008, 11:13 AM   #7
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Default Re: please help this shouldn't be happening

Yes I am in Canada & was told by a Ganz rep that we all get the Thanksgiving gift in November on the American Thanksgiving. It is a Canadian company but that doesn't matter to them. Ganz is also going to be closed on Monday for our Thanksgiving, so do not call then or you will get voice mail.

I was able to do all dailies except for the Wheel of wow & the gem hunt. I think that it is just a glitch that you did not get your letter or cake for your pets birthday & can always call after Tuesday or e-mail them...good luck.

Happy Thanksgiving to all my fellow Canadians......
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Old 10-12-2008, 12:49 PM   #8
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Default Re: please help this shouldn't be happening

k thank you everyone
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Old 10-12-2008, 01:14 PM   #9
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Default Re: please help this shouldn't be happening

no same thing I adopted a few pets and one of them had a birthday and no cake. a two days ago I got a letter about a wcares cookie was shared by another WW person but not cookie in my dock.
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Old 10-12-2008, 01:34 PM   #10
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Default Re: please help this shouldn't be happening

Last year (October again...) they missed my pet's October birthday. This year, I have two pets with October b.d.'s coming up next week. I wouldn't bet on the chances......
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