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Old 01-01-2008, 02:12 PM   #11
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Default Re: Please Help Me! My Account Is Gone!

it happend to mke do i fogot my password write the new on a pice oif paper and change it to the old one and start plsying!!!!!!
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Old 01-01-2008, 03:24 PM   #12
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Default Re: Please Help Me! My Account Is Gone!

Here is what happened to you. Probably, someone logged onto the account, and took it as their own. So, what you do is you keep the secret code tag and nter it as your password. Change the password, and you will be good. DO A VERY HARD TO GUESS PASSWORD!!! I hope this works out for you!
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Old 01-01-2008, 05:53 PM   #13
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Default Re: Please Help Me! My Account Is Gone!

OK, the same thing happened to my brother. What he did (well whatI did) was went to forgot your password, and then typed in the secret code. Butyou saidthat you didn't have the code. Look around you house andin her room, and try to find it. Try to contact GANZ for help. I am sorry about that. I wish that I could help more, but I don't know how. I hope you find your code!
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Old 01-01-2008, 10:39 PM   #14
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Default Re: Please Help Me! My Account Is Gone!

I was checking back at your post to see if you found anything out about your lost account. I felt sorry for your sister. It is alot of work to build and maintian an account. I hope it works out. Please keep us posted. So Sorry!
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Old 01-01-2008, 10:43 PM   #15
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Default Re: Please Help Me! My Account Is Gone!

see if your password is... dogsrcool... mabey insted its in caps lock like this...DOGSRCOOL

---------- kissyer added 1 Minutes and 40 Seconds later ----------

from a happy owner of 26 webkinz

Last edited by kissyer; 01-01-2008 at 10:43 PM.. Reason: Automerged Doublepost
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Old 01-01-2008, 10:53 PM   #16
BellaItaliana417
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Default Re: Please Help Me! My Account Is Gone!

A similiar situation happened to me once. I tried to log in numerous times and it kept saying that my username or password was invalid. I just waited it out and the next day, everything was fine again. I would contact Ganz though to see what is going on
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Old 01-01-2008, 11:07 PM   #17
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Default Re: Please Help Me! My Account Is Gone!

Thanks bellaitaliana, and everyone else. I'll try back again tomorrow. Maybe it will be fixed by then.
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Old 01-01-2008, 11:37 PM   #18
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Default Re: Please Help Me! My Account Is Gone!

Did her account expire. Accounts expire a year after the last pet adoption.
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Old 01-01-2008, 11:49 PM   #19
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Default Re: Please Help Me! My Account Is Gone!

did she recently change her password? one time i changed my password and i typed it to fast and made a mistake so i just had to type it fast and hope that i made the same mistake that i did earlier. or maybe she's been making the same mistake for a while now. hope she can get back on her account soon
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Old 01-02-2008, 01:23 AM   #20
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Default Re: Please Help Me! My Account Is Gone!

well, my sister's didn't work either unless i typed it (lol) well try the caps look for her code then if that don't work call or email Ganz again
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