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Old 01-01-2008, 01:31 PM   #1
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Default Unanswered: Please Help Me! My Account Is Gone!

Please, someone help me. My sister is trying to log into her account and it says "Please make sure your password is correct". But, I checked the username and password like a billion times! She's so upset. She had so many things on that account!

Please, if anyone has had this problem, please tell me. Is it just a glitch? My other account is working fine, so I dont know what to do. We dont have any of the codes left.

I know I cannot contact ganz, because they are not liable, so it is no use posting their numbers.

And please, if you hacked onto my account (I doubt it, but just in case), you dont have to tell me who you are. Just please, change it back to what it was before. You know its the right thing to do.

Anyway, please post back if you have had this problem before, and what to do.
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Old 01-01-2008, 01:35 PM   #2
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Default Re: Please Help Me! My Account Is Gone!

Click the link on the WW sign in page that says "Forgot your password?".
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Old 01-01-2008, 01:56 PM   #3
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Default Re: Please Help Me! My Account Is Gone!

I tried that but I cannot do it because she lost her secret codes.

---------- funinthesun added 19 Minutes and 7 Seconds later ----------

Can anyone help me?

Last edited by funinthesun; 01-01-2008 at 01:56 PM.. Reason: Automerged Doublepost
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Old 01-01-2008, 01:59 PM   #4
lindleyvb04
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Default Re: Please Help Me! My Account Is Gone!

how many pets does she have??

---------- lindleyvb04 added 1 Minutes and 43 Seconds later ----------

if she only has one her account probably expired u inly have ur account a year unless u addopt more pets

Last edited by lindleyvb04; 01-01-2008 at 01:59 PM.. Reason: Automerged Doublepost
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Old 01-01-2008, 02:00 PM   #5
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Default Re: Please Help Me! My Account Is Gone!

Like 20 i think

---------- funinthesun added 0 Minutes and 37 Seconds later ----------

Well she adopted her last 1 in august...

Last edited by funinthesun; 01-01-2008 at 02:00 PM.. Reason: Automerged Doublepost
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Old 01-01-2008, 02:00 PM   #6
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Default Re: Please Help Me! My Account Is Gone!

You may have tried this already but are you sure you do not have cap locks on because this will mess up loggin.
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Old 01-01-2008, 02:01 PM   #7
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Default Re: Please Help Me! My Account Is Gone!

When my daughter has trouble logging on, often it is because the caps lock is on, on the keyboard. Try that.
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Old 01-01-2008, 02:02 PM   #8
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Default Re: Please Help Me! My Account Is Gone!

I tried again, but it still doesn't work.
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Old 01-01-2008, 02:08 PM   #9
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Default Re: Please Help Me! My Account Is Gone!

There is no way to get into someone's account without a valid user Id and password or the secret code or unless you are Ganz. Sorry. That's why there is security.
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Old 01-01-2008, 02:11 PM   #10
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Default Re: Please Help Me! My Account Is Gone!

Unless you can find one of her pet codes, I really don't think there is anything that can be done.

I can only suggest that you keep looking, or have someone call for you so the whole account is not lost.
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