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Old 08-02-2008, 01:34 PM   #1
tim1072
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Default Unanswered: Please help me with the blue screen of death on WW!

I just adopted a Clydesdale, but we cannot see it. The room it was put in by default will not load. I can log out, log back in, change pets and everywhere else is fine except for the one room the Clydesdale is in. Even if a different pet tries to enter that room, the screen turns blue and nothing loads and we cannot go anywhere else even from the menu. I do not know what to do. Any advice?
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Old 08-02-2008, 01:41 PM   #2
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Default Re: Please help me with the blue screen of death on WW!

Huh, now this is wierd. Lets hope it isnt like the circle of death on the xBox 360 where you had to go get a new console. Try going to the costumer support area of the webkinz homepage. if you'd like i could give you a link to it.
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Old 08-02-2008, 01:51 PM   #3
tim1072
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Thumbs up Re: Please help me with the blue screen of death on WW!

Thanks, I've contacted Customer Support...still waiting on their response. It appears that the Clydesdale was put on top of the Webkinz Studio in the room because when I clear my computer's cache and try it again, the first time we go in the room Webkinz Studio opens. When I shut Webkinz Studio, the screen turns blue and it all freezes again.
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Old 08-02-2008, 01:57 PM   #4
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Default Re: Please help me with the blue screen of death on WW!

well i cant help you cause that has never happend to me, but i hope it goes away!
Old 08-02-2008, 01:58 PM   #5
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Default Re: Please help me with the blue screen of death on WW!

I'm not really sure, but maybe just be patient. Somethimes weird annoying glitches happen. Yes, i get them and i know they are annoying, but we'll have to wait. Guive it a day or two more, and if it still dont work, contact ganz.
Hope this helped!
~Stitch
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Old 08-06-2008, 11:41 AM   #6
tim1072
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Default Re: Please help me with the blue screen of death on WW!

After calling and sending a message through Customer Support, I finally emailed support@webkinz.com and the problem with the room and Clydesdale was fixed within 1 business day.
Now if they'll just give me my POTM loot bag!
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Old 08-06-2008, 11:51 AM   #7
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Default Re: Please help me with the blue screen of death on WW!

good luck i hope it works out all right!
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