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Old 01-23-2008, 05:52 PM   #1
Gschoenfeld3
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Angry Unanswered: Please help! i'm totaly serious about this!

on webkinz, it won't let me open my dock! everynight i try, and it just ogsmeout! because of this, i can't feed my pets, or dress them, or buy anything! HELP!!!! i've emailed Ganz but they haven't replyed! is this happening to you? if not, can you please give me Ganz's phone number?
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Old 01-23-2008, 06:27 PM   #2
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Default Re: Please help! i'm totaly serious about this!

I haven't had access to my dock all day and all my items are gone. I've also lost all the items in my house too. I tried calling 866-WEBKINZ but could only leave a message. They are very hard to get ahold of.
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Old 01-23-2008, 06:31 PM   #3
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Default Re: Please help! i'm totaly serious about this!

I think it's 1-800-WEBKINZ....but I'm not sure........;I
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Old 01-23-2008, 08:27 PM   #4
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Default Re: Please help! i'm totaly serious about this!

jazicat: so i'm not alone? i don't know if any items have gone missing, because it won't let me check! is it 1-800-webkinz, or 866-webkinz?
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Old 01-23-2008, 10:44 PM   #5
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Default Re: Please help! i'm totaly serious about this!

The phone number is 866-WEBKINZ. I have been trying to sign on to see if things are still gone and stuck for me but it won't let me sign on. I did leave a message so hopefully I can get some tech support.

I really hope both of you also have your problems solved quickly.
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Old 01-23-2008, 10:47 PM   #6
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Default Re: Please help! i'm totaly serious about this!

very searous i see...

It may be a glitch on the computer. Have you been shutting it down at night? re paging the link, if not. Please try that.

I am sorry if there was no in this. But i hope you figure it out!

~~~PassPass~~~
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Old 01-23-2008, 10:50 PM   #7
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Default Re: Please help! i'm totaly serious about this!

Their email is support@webkinz.com. Their phone number is 1-866-WEB-KINZ.

Hope this helped!

Faith
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Old 01-23-2008, 10:52 PM   #8
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Default Re: Please help! i'm totaly serious about this!

View Post Originally Posted by Gschoenfeld3
on webkinz, it won't let me open my dock! everynight i try, and it just ogsmeout! because of this, i can't feed my pets, or dress them, or buy anything! HELP!!!! i've emailed Ganz but they haven't replyed! is this happening to you? if not, can you please give me Ganz's phone number?
i had this problem
it is because i had over 400 items in my dock

i could only get on before 3:00 and get into my dock
but once i cleaned it out it works fine
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Old 01-24-2008, 07:36 PM   #9
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Default Re: Please help! i'm totaly serious about this!

firecheif! i have 489 things in my dock! what should i do?
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Old 01-24-2008, 07:38 PM   #10
ask if you need it
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Default Re: Please help! i'm totaly serious about this!

try calling them...don't worry it is probably something they are trying to fix! worrying will only make things worse. so, just calm down. everything will work out
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