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Old 10-20-2009, 08:13 PM   #1
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Default Answered: Please help.. im SO tired of this :O

Please help ive done everything.. cleared cache.. so on!!!! :[ It does this whenever i try to go into my garden :[

Click the image to open in full size.

PLEASE --

~~~thnxx ahead of time

~xxaeroxx
xxaeroxx is offline Female
Best Answer - Posted by Desty
If you planted a candy cane plant, that might be the problem. You could call Ganz and they would probably help.
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Old 10-20-2009, 08:28 PM   #2
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Default Re: Please help.. im SO tired of this :O

do you have a slow internet connection? maybe that could be on contributer to the problem because webkinz requires a fast internet connection. Another is your flash player, required for playing, is not the latest version. if that is the problem, you havve to download the latest version. . If you have internet explorer, I recommend you should use that for webkinz. Webkinz also has many glitches so you could try logging out and then logging back in. and then try not going into the garden by jumping there,but by walking there. if nothing helps go to customer service and pick the problem and send a request to ganz and they will try to help solve the problem. if you don't want to do that you should call up ganz and see what one of the representatives say.
I do really hope your problem is resolved soon, Best of Luck
~ShaileneSpaniel
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Old 10-20-2009, 08:32 PM   #3
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Default Re: Please help.. im SO tired of this :O

How many items do you have in your garden? If you have it filled up all the way and have to many items in a rooms sometimes it will have a really hard time loading your rooms. I would try removing some items if its excessive. You should have all paths open to where doors are or where doors will be if you add rooms. Hope this helps you
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Old 10-20-2009, 08:41 PM   #4
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Default Re: Please help.. im SO tired of this :O

If you planted a candy cane plant, that might be the problem. You could call Ganz and they would probably help.
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Old 10-20-2009, 08:54 PM   #5
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Default Re: Please help.. im SO tired of this :O

Hi there!

First, you are not alone! I get this issue every time I go into my vegetable garden! it started happening shortly after the addition of the moving clouds.

Second, as others have noted, don't have the room too full. I have a criss cross pattern of open squares and I have regular trees in the corners. I don't keep any other extra pets in this room to help it load. I do have collie seeds in the room as well as two of the four seasons trees that I am thinking of removing, to see if it loads faster without them.

Last, i find if i go to another room and jump to my garden I have better luck of it opening.

Once you get stuck, all you can do is close the screen, and sign back in.

I hope it gets fixed soon!
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Old 10-20-2009, 09:13 PM   #6
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Default Re: Please help.. im SO tired of this :O

This would depend how much of your Garden is filled, This might be Slow internet Connection. If you have the Peppermint Puppy PSI or anything that has caused any Glitches in your Garden, Call Ganz & see what they can do!
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Old 10-20-2009, 09:14 PM   #7
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Default Re: Please help.. im SO tired of this :O

The last couple of times this happened to me, it was because my garden took up almost the whole room and I had another pet in that room. The next time I tried to go to that room it locked up. Just fill out the customer service form that you have an item stuck in the room. They will remove a few of the plants and that should unstick it for you. Good luck
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Old 10-21-2009, 09:13 AM   #8
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Default Re: Please help.. im SO tired of this :O

This is a glitch. You will need to try these 2 things:
1- Make sure you have good quality internet
2- Try to refresh the page (ALT and F5)
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Old 10-21-2009, 09:18 AM   #9
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Default Re: Please help.. im SO tired of this :O

View Post Originally Posted by xxaeroxx
Please help ive done everything.. cleared cache.. so on!!!! :[ It does this whenever i try to go into my garden :[

Click the image to open in full size.

PLEASE --

~~~thnxx ahead of time

~xxaeroxx
I am thinking that you may have too many plants in the room. I know that in my rooms that are wall to wall, it sometimes hangs up my loading into a different room.

Remove some plants, like around the outside border and see if that helps
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Old 10-21-2009, 09:22 AM   #10
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Default Re: Please help.. im SO tired of this :O

This happened to me, and the only way I could solve it was by submitting a help request to Ganz. Go here: http://customerservice.webkinz.com/cs/us_en/ss.php; and then choose "My room freezes at stuck furniture/loading characters".

They solved the issue for me. Good luck!
jason629 is offline Male
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