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Old 07-09-2008, 03:02 PM   #1
Gamester2
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Tiamo is on a distinguished road

Default Unanswered: Please help, Ganz wont

Can someone please help? Our young son (edited adopted the brown dog and got the music box. This was months ago. The music box 'stuck' our room, it now wont load. If we change pets it will load but that is not the point. WE have called Ganz 7 times, always Jasons phone extension. WE have emailed support at ganz and also percy at ganz. no reply. My son has now stopped going on all together. I have sent them a final email requesting a call (yes, phone number is included so they can call me) letting them know that our next step is the BBB, AG and consumer reports. I have had it. We not only have our own account but his and 3 other childrens. Thats a ton of dough to pump into a company that does not care about its youngest users. ANy suggestions? Or just go ahead and call the BBB, etc. I know since they are in CAnada the AG may not be able to help.

Thanks!
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Old 07-09-2008, 03:04 PM   #2
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Default Re: Please help, Ganz wont

I'm not sure. This is a toughy.
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Old 07-09-2008, 03:04 PM   #3
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Default Re: Please help, Ganz wont

Can you get into that room at all?
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Old 07-09-2008, 03:10 PM   #4
Veggies R EVIL
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Default Re: Please help, Ganz wont

go to costumer service, say the music box is stuck, tell your email address to them, username,password, and the room name in a few days it will be in your dock
Old 07-09-2008, 04:15 PM   #5
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Default Re: Please help, Ganz wont

This is what I have used when an item gets stuck in my house. I have filled it out twice, and it has worked both times.

http://customerservice.webkinz.com/cs/us_en/ss.php
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Old 07-09-2008, 09:29 PM   #6
Gamester2
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Default Re: Please help, Ganz wont

Thanks I will try that link, no we cant get into that room at all even to get the pet out of that room. Will keep you posted, thanks so much for the suggestions!
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Old 07-09-2008, 09:34 PM   #7
Veggies R EVIL
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Default Re: Please help, Ganz wont

your welcome
Old 07-09-2008, 09:39 PM   #8
svandy
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Default Re: Please help, Ganz wont

What is BBB?
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Old 07-09-2008, 10:02 PM   #9
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Default Re: Please help, Ganz wont

it's support@webkinz.com. This always works for me

---------- d8471 added 3 Minutes and 17 Seconds later ----------

I also can sometimes get things unstuck by walking a pet ,out, in again. That has worked for me sometimes.

Last edited by d8471; 07-09-2008 at 10:02 PM.. Reason: Automerged Doublepost
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Old 07-09-2008, 10:15 PM   #10
iloveaiden08
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Default Re: Please help, Ganz wont

wow that stinks. i really hope that you can get ahold of ganz, they can be stubborn
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