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Can someone please help? Our young son (edited adopted the brown dog and got the music box. This was months ago. The music box 'stuck' our room, it now wont load. If we change pets it will load but that is not the point. WE have called Ganz 7 times, always Jasons phone extension. WE have emailed support at ganz and also percy at ganz. no reply. My son has now stopped going on all together. I have sent them a final email requesting a call (yes, phone number is included so they can call me) letting them know that our next step is the BBB, AG and consumer reports. I have had it. We not only have our own account but his and 3 other childrens. Thats a ton of dough to pump into a company that does not care about its youngest users. ANy suggestions? Or just go ahead and call the BBB, etc. I know since they are in CAnada the AG may not be able to help.
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