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Old 11-13-2010, 01:11 PM   #1
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Default Unanswered: Please help- Estore question

ok so I was on WW and bought points so I could buy the stuff while I was on WW and not at the estore. So now there are points on there, but I didn't realize that I can't buy pets or figurines on the estore on WW. Now those points are there and not on my regular estore account. Does that make sense? How do I get my points off of WW and onto the estore?
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Old 11-13-2010, 01:14 PM   #2
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Default Re: Please help- Estore question

View Post Originally Posted by charming
ok so I was on WW and bought points so I could buy the stuff while I was on WW and not at the estore. So now there are points on there, but I didn't realize that I can't buy pets or figurines on the estore on WW. Now those points are there and not on my regular estore account. Does that make sense? How do I get my points off of WW and onto the estore?
Once they are on your WW account there is no method to transfer them back to the e$tore account. You may be able to have them transferred back if you call Ganz & explain why.
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Old 11-13-2010, 03:25 PM   #3
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Default Re: Please help- Estore question

Thanks. Unfortunately they are closed today and that means that what I want might not be there on Mon. since it's a wozer weekend. Thanks though.
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Old 11-13-2010, 04:41 PM   #4
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Default Re: Please help- Estore question

It's been added to the Woodland Wonders section of the e$tore also, so hopefully it won't be gone before you have a chance to call. I wish they would add the figures to the WW e$tore, makes it so much easier when you don't have to worry about entering codes.
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Old 11-13-2010, 05:09 PM   #5
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Default Re: Please help- Estore question

yeah, I also wish they had customer support on Sat.
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Old 11-14-2010, 08:58 AM   #6
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Default Re: Please help- Estore question

Wow, how incredibly frustrating! I was bummed, too, when I knew I had some eStore points, but then when I checked on WW, they didn't appear. There needs to be a connection to the two!
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Old 11-14-2010, 09:21 AM   #7
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Default Re: Please help- Estore question

View Post Originally Posted by Lolith
Wow, how incredibly frustrating! I was bummed, too, when I knew I had some eStore points, but then when I checked on WW, they didn't appear. There needs to be a connection to the two!
There is a connection. You have to transfer your points from your e$tore site account to your WW account in order to get them to appear within WW.

The down side like Charming has found out, is that once they are on your WW account, there isn't a way to transfer them back to your e$tore (site) account.

Last edited by kayembee; 11-14-2010 at 09:30 AM.. Reason: typo
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Old 11-14-2010, 09:28 AM   #8
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Default Re: Please help- Estore question

I found it less confusing if I buy the points directly thru the estore and not ww. Then I can use them on any account. I tried buying points from ww but I did not like it. Like kayebee try calling them first thing Monday morning, and ask for the estore dept.
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Old 11-14-2010, 11:43 AM   #9
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Default Re: Please help- Estore question

As the users above me said, I always buy my family's points directly through the eStore and not Webkinz World. I would call them tomorrow, here is a direct number to the eStore- 1-888-818-8770

Good luck!
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