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Old 11-02-2008, 05:44 PM   #1
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Default Unanswered: Please Help! Black Box on login screen, not able to login to Webkinz World!

Hi there,I need help badly. I had my computer in the shop to remove some very bad viruses. I got it back, now I the login on the webkinz world main page is blacked out. Does anyone know what this could be? I don't know if it is a setting in Internet explorer or something.I am attaching a screen shot of what it looks like. {Well I would put this, but I cannot it to work}Thanks a whole bunches!!!!
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Old 11-02-2008, 05:48 PM   #2
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Default Re: Please Help! Black Box on login screen, not able to login to Webkinz World!

Hmm... you might want to try rebooting firefox, and trying internet explorer. Maybe even safari, if your computer will work with it . You can also try clearing your cashe-- it helps . It also may fix itself in due time .
Many members are experiencing proplems logging in and in WW itself, but I have not heard of this one before this post, and i am sorry that this has happened to you

---------- cocogirl211 added 1 Minutes and 1 Seconds later ----------

Oh... try going directly to the login page, enter in "Http://mci (then scroll down and select the WW link) without going to webkinz.com. Sometimes this helps with login problems .

Last edited by cocogirl211; 11-02-2008 at 05:48 PM.. Reason: Automerged Doublepost
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Old 11-02-2008, 05:49 PM   #3
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Default Re: Please Help! Black Box on login screen, not able to login to Webkinz World!

Hmmm....I wonder why. I loked on the WW homepage in the customer service section and they had a few tips for you:

I cannot load the screen If Webkinz World is not loading, there are several solutions you can try.
1. Please go to www.adobe.com and update your Flash Player.
2. Please clear your cache. If you do not know how to do this, we have detailed instructions on our FAQ in the Technical Issues section. Just click on the question "How do I clear my cache?". If you wish to proceed directly to the Technical Issues page of the FAQ please click here.
3. Please make sure www.webkinz.com is an acceptable site for all pop-up blockers and anti-virus programs on your computer.
If these steps do not solve the problem, please contact your Internet Service Provider for further assistance.
You mentioned that you're having trouble accessing Webkinz World when you use AOL. One reason you might be experiencing this problem is that your parental control settings may be blocking our website. In order to make sure that these settings are in no way impeding on your ability to play in Webkinz world, please follow the steps listed below:

1 Open AOL.
2 Click the "Safety" tab at the top of the page.
3 Scroll down and click on "Parental Controls".
4 Click the "Web Unlock" button (usually in the bottom right corner of the page).
5 Add www.webkinz.com to the list of allowable websites.

Hope you can get into WW soon!
~E-Angel
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Old 11-11-2008, 08:48 PM   #4
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Default Re: Please Help! Black Box on login screen, not able to login to Webkinz World!

Yay! I am finally back on!

My windows and IE 7 had to be rebuilt! The viruses I had removed decided to take some of windows with it!

Now I am zigging along - I also had the tech double my memory to 504 MB Ram!

Webkinz World goes super duper fast now!!!

Thank you for your replies!!!
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