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Old 05-26-2011, 03:51 PM   #1
ill be loved
Gift Guru
 
jenniferpro's Avatar
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Default Answered: Please help!

OK, so my KinzPost is NOT opening on my new account. I have completed all the tasks before unlocking the KinzPost and have logged in and out over 3 times. Any tips or suggestions? PLMK!
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Best Answer - Posted by jenniferpro
Lucy Hippo, I already tried that all too

After sending in a complaint through Customer Service, looks like they took a look & fixed it, thanks everyone
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Old 05-26-2011, 03:58 PM   #2
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Default Re: Please help!

Are you positive you've cleared everything?
Try clearing your cache.
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Old 05-26-2011, 04:04 PM   #3
oooow
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Default Re: Please help!

I suggest clearing your cache like QQ said, and double check that you've unlocked it all. Or just restart your computer and refresh? hope it works!
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Old 05-26-2011, 04:14 PM   #4
ill be loved
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Default Re: Please help!

Clearing my cache didn't help
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Old 05-26-2011, 05:19 PM   #5
Try your best, your
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Default Re: Please help!

Ohh I get why it doesn't work now xD

Spoiler: show
It must be because you closed WOG!


Oh okay maybe if no one else has any answers you could contact GANZ if no one else has any ideas??
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Old 05-26-2011, 07:52 PM   #6
ill be loved
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Default Re: Please help!

Thanks G, because my forum totally has to do with this xD

I sent in a error message report (xD) from Customer Service (emails don't work and I'm too lazy to call them)
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Old 05-26-2011, 08:16 PM   #7
Autism Awareness
 
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Default Re: Please help!

I would suggest trying a different browser ie: if you are using IE try switching to firefox. Also make sure you have the latest version of the browser available. Also, older versions of flash can cause issues so make sure your flash is updated.

One last thought - try the other version of WW log in - ie: if you are using the regular WW log in try the multiple:

Multiple:
Welcome to Webkinz

That is all I can think of!!
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Old 05-26-2011, 08:18 PM   #8
ill be loved
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Default Re: Please help!

Tried it all xP But thanks
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Old 05-26-2011, 08:21 PM   #9
Banned
cheekyluver makes the others go WoWcheekyluver makes the others go WoW
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Default Re: Please help!

Iwould also wait for a while. May be it takes 24 hours.
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Old 05-26-2011, 08:22 PM   #10
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Default Re: Please help!

There is another thread where someone has been having the same issue. Odd, but this was their solution:

View Post Originally Posted by vanberk
I think I've figured this out. Somehow the Keys to Kinzville game got backtracked, and then I had to log out and back in twice before it registered that I'd indeed done the Wish of the Day, and it unlocked Kinzpost (which I'd been using for a loooong time prior to this new little glitch. Sigh.) So never mind - altho this might be useful for others to read if they've run into the same thing.
Here is the thread:

http://www.webkinzinsider.com/forum/...roblem-697459/
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