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Old 03-02-2011, 08:42 PM   #1
Call me Sydney!
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Default Unanswered: Please Help!

A few months ago I turned off my 3rd party ads because the only ads I wanted to see were ads about webkinz.
Well now I want them back on and I cannot remember what I answered for the security question, therefor I can not turn the ads back on.
So I can't get the hopping bunny
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Old 03-02-2011, 08:52 PM   #2
Webkinz :)
 
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Default Re: Please Help!

I'm sorry; I'm sort of in the same boat with you. I turned my off about a week ago, and I can't turn them back on for awhile. No hopping bunny for me...

Anyway, if you can't remember what you put, maybe you can call Ganz to see if there is something they can do about it.

Last edited by Safire25509; 03-02-2011 at 08:54 PM..
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Old 03-02-2011, 08:54 PM   #3
Call me Sydney!
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Default Re: Please Help!

View Post Originally Posted by Safire25509
I'm sorry; I'm sort of in the same boat with you. I turned my off about a week ago, and I can't turn them back on for awhile. No hopping bunny for me...
I really wish you didn't have to wait or enter in a security answer for this...
I spent about 3 hours searching before I realized what was going on.
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Old 03-02-2011, 08:54 PM   #4
Webkinz :)
LadyGarnet will become famous soon enough

Default Re: Please Help!

Contact Webkinz office @ 866-932-5469 and ask the rep to unlock your option for 3rd party ads. The rep will ask for your Username and will tell you log on, go to My Options and click on the check mark. Once you do that, your option will clear. Good Luck!
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Old 03-02-2011, 08:55 PM   #5
♥♪I'mNotAWaste♪♥
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Default Re: Please Help!

Try calling the customer service.. because i forgot my question and answer.. and after 4 incorrects.. it said to go to Customer Service
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Old 03-02-2011, 09:01 PM   #6
Call me Sydney!
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Default Re: Please Help!

I will see if my mom can call ganz tomorrow afternoon.
Is there any other way to get my security answer?
Thanks for the help everyone.

Webkinz
I found that. I will do that instead
thanks you for all your help, everyone.

Last edited by webkinzlover397; 03-02-2011 at 09:01 PM..
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Old 03-02-2011, 11:16 PM   #7
COWS4YOU
 
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Default Re: Please Help!

THere is no other way to get those ads back on if you don't remember the answer to the security question, sorry

Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469
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Old 03-02-2011, 11:29 PM   #8
Call me Sydney!
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Default Re: Please Help!

View Post Originally Posted by COWS4YOU
THere is no other way to get those ads back on if you don't remember the answer to the security question, sorry

Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469
I actually did find a way to get it to reset.
Click the image to open in full size.
Go to customer support, from the main webkinz page, then click account issues and second to last it will say "I forgot my security question for turning off ads in my account"
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Old 03-05-2011, 05:05 PM   #9
e all love
Webkinz :)
 
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Default Re: Please Help!

I have my ads turned off and I still get the ads so I would try scouting around for it. If not call Ganz Monday-Friday 9am-6pm EST the phone is 1-866-932-5469
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