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Old 02-14-2009, 11:40 AM   #1
Siiba
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Arrow Unanswered: Please Help!!

One of my best items got stuck in my room. I went to customer support on Webkinz but you need to enter a birthday, but I made the account a while ago and do not know what birthday I entered.
Can anyone please tell me how to recover/reset the birthday/ get my item unstuck without entering the birthday?
Thank you so much!
~Siiba~
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Old 02-14-2009, 12:01 PM   #2
mdnash
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Default Re: Please Help!!

Hrmm, I honestly don't know if you can see what birthday you used?

Are you able to submit the form without selecting your birthdate?
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Old 02-14-2009, 12:04 PM   #3
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Default Re: Please Help!!

I have had that happen just a few days ago with my Cotton Candy Bunny, I was building her movie rooms and I noticed that the Edit button was not going back to walk, I placed a stop light or something like that in there, and I had to click really hard on it, and it started working again. Hope this helps!
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Old 02-14-2009, 12:05 PM   #4
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Default Re: Please Help!!

Hmm... idk..

But something like this once happened to me. All my items, in my rooms, in my dock, even in the W Shop disappeared! I contacted support and nothing happened. They never responded. So my advice is..

Just wait it out. You will get your item back eventually, but WW support doesn't really care and won't respond.
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Old 02-14-2009, 12:16 PM   #5
Siiba
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Default Re: Please Help!!

Thanks everyone! You are all so helpful!
When I put it on edit mode, then I click on the item, it goes back to walk and my Webkinz walks right on top of it like it is not even there.
Another item was stuck but I managed to get it unstuck some how, I am trying to log in to see if I can get this item unstuck but it won't load, I've tried 5 or 4 times.
And if you try to submit it without the birthday it says 'Please fill in all required forms'
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Old 02-14-2009, 12:39 PM   #6
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Default Re: Please Help!!

You can try submitting the form several different times, using the different birthdays in your household. If it's the incorrect birthday, I know a message comes up and tells you it doesn't match your record. (I've had to go through this also for a stuck item). Don't just enter random birthdays if you can help it, try to enter one's that you know you would have used for one account or another.

If you happen upon the correct one, write it down and match it up to the account ID, and keep the info in a safe place. We had to start doing this, and we keep a little zip lock baggie for each account with the name it's created with, the birthday, and the password (we change once a month, so it's helpful to keep a list in the bag). We also put the code cards from adoptions or Wplus items in the baggie for the account it goes into, so it's easier to track things.

GOod luck, and I hope you're able to get your item unstuck and some resolution.
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Old 02-14-2009, 12:43 PM   #7
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Default Re: Please Help!!

Is it stuck on a table?
http://www.webkinzinsider.com/forum/...-guide-380551/

If not, just be patient and keep trying to unstick it.
I hope you get it!
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Old 02-14-2009, 12:53 PM   #8
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Default Re: Please Help!!

View Post Originally Posted by ouscream
Is it stuck on a table?
http://www.webkinzinsider.com/forum/...-guide-380551/

If not, just be patient and keep trying to unstick it.
I hope you get it!
Thank you, the guide is very helpful!
My blue and green lava lamps were both stuck last night, and I did something similiar to what it says there to get it unstuck and it came unstuck. I will try that with the green one, too, Webkinz is full of people getting their V-day gifts right now so I can't get on, but hopefully soon!
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Old 02-14-2009, 02:19 PM   #9
Neriah
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Default Re: Please Help!!

Hmmmmmmmmm...... maybe logout then log in again and then check
Old 02-14-2009, 02:30 PM   #10
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Default Re: Please Help!!

When you create an account you should always use real info. So that you can remember it later. have you tried entering all the birthdays you can think of. Yours, your family's, favorite movie star etc. if that doesn't work maybe you just entered Jan. 1st. try that too. Also just out of curiosity what item do you have stuck? if it is the Cash Cow trophy don't ever put it on the floor. it will get stuck every time. There are a few other items that will do this too.
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