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Re: please forgive me, and try to help me, but caution, i am going to "vent"
Originally Posted by Arbee
Just shut down your browser and start over again.
I "babysit" a bunch of accounts that were started at different times, so they all behave differently after a big maintenance. Sometimes a few of them log in without problem, then I'll try to access one that gives only a green screen or doesn't even get that far. First I try refreshing the WW login screen, then if that doesn't help, I shut down Internet Explorer and start fresh. After I re-open Internet Explorer and try Webkinz again I usually get in with no problem. As a last resort I reboot the computer (that's what clears my cache).
Don't worry, you haven't lost your account. It's just a temporary "traffic jam" at one of the Ganz servers. (I'm not sure how their system is set up, but I think re-logging on helps you to route to a different server.)
Also, try going to the Customer Service page of the login screen. Using the LOG IN button at the top left of that page works, too.
Let us know if any of this works for you.
ooh i will try all of that! JUST as soon as i finish my homework! be back asap everyone!!!!
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