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Old 01-20-2010, 06:19 PM   #1
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Default Unanswered: Pink Google Zen Garden problem

When I put this item into my room, everything disappeared. I don't remember exact name of the item, but I think it's a Pet Specific item. It goes outside. Everything in the yard disappeared, most of it was Doug prizes, but there was a variety of things there.
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Old 01-21-2010, 01:02 AM   #2
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Default Re: Pink Google Zen Garden problem

That's actually a common problem, but not serious. I'm willing to bet that it has nothing to do with the Googles Zen Garden itself. If you leave the room and go back in, the items are still missing and it's very upsetting. BUT... if you log out of WW and back in, the items are back!
I think of it as incomplete loading.

Let us know your outcome.
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Old 01-21-2010, 01:21 PM   #3
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Default Re: Pink Google Zen Garden problem

Just want to ask you exactly what happened. Did you put the zen garden in your yard, leave the yard, and go back and find nothing in the yard but the zen garden? If so, then webberlily has answered your problem. It happens quite often when you add something new to a room, leave the room, and come back. I hope that when you log out and back in that everything is back. Please let us know what happens.
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Old 01-21-2010, 01:59 PM   #4
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Default Re: Pink Google Zen Garden problem

Have you tried logging out and logging back in? Changing rooms?
If none of those work,try clearing your cache/cookies. For firefox,click on 'Tools' "Clear Recent History",and it clears it. If even that does not help,you can try calling GANZ,and have them resolve the problem on your account Good luck!
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Old 01-21-2010, 02:00 PM   #5
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Default Re: Pink Google Zen Garden problem

View Post Originally Posted by Webberlily
That's actually a common problem, but not serious. I'm willing to bet that it has nothing to do with the Googles Zen Garden itself. If you leave the room and go back in, the items are still missing and it's very upsetting. BUT... if you log out of WW and back in, the items are back!
I think of it as incomplete loading.

Let us know your outcome.
Sometimes you even have to log out and change your password. That seems to help as well .
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Old 01-21-2010, 06:38 PM   #6
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Default Re: Pink Google Zen Garden problem

View Post Originally Posted by wowewe
Sometimes you even have to log out and change your password. That seems to help as well .
Changing password doesn't help unless the account was hacked, which I don't think happened.
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