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Old 02-06-2010, 08:45 AM   #1
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Default Answered: Phones in "Black/Undefined" zones in Park?

I would like some other opinions on this subject please
I know other people have been experiencing this in the park too.
Clubhouse seems to be no problem.

When you try to switch zones in the Park, the phone turns black. And or you get booted back to the clubhouse page, and or you freeze, leaving no choice but to log in and out again.

We are Deluxe, in the park our phone stays stuck on gold. We can get into any park on the list as long as we do not try to change zones.

So I called Ganz. The woman said - “there are no zones in the park, it is all the same zone” when you try to switch zones, the phone will go black”

First off, I have never heard this from any other players, I read of many players changing zones in the park
(whether or not they are Deluxe? I do not know) Maybe if you are Deluxe your phone just stays on gold?
Also why would, they have the color code to the right of the park number list, if it were all one zone?
AND how would you use kinz chat properly, if people could not use color zones and it was all one zone?

Also when it goes black, you loose your access to everything, and have to log out and back in to get it to go back to gold. So “black/undefined” is not a working color zone!!!

I’m thinking maybe, the lady at Ganz told me wrong, our phone never did the “black color change thing” until this last update to the park. Does this info sound wrong to anybody else?
Wouldn’t of Ganz just said in the beginning that the park was all one zone, if it really was????
I wish Ganz would come out and clarify the “undefined zone” on the phones, and what it means!!
 
Sorry to carry on so long but, I am confused now because of what Ganz said.
BSW44 is offline Female
Best Answer - Posted by marnabear
Ganz is right, there are no zones in the park. I proved this to myself once by opening two accounts at the same time and putting them in different color zones. Then I sent them both to the same room in the park and they were both visible. If there were color zones there I would have been able to see only the pet that was in the active window.
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Old 02-06-2010, 08:47 AM   #2
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Default Re: Phones in "Black/Undefined" zones in Park?

I know that you are not the only one who is getting angry at Ganz. Hopefully soon they will get everything fixed.
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Old 02-06-2010, 08:52 AM   #3
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Default Re: Phones in "Black/Undefined" zones in Park?

I’m not angry really, I just wish this would be clear!
They said it’s normal but, it doesn’t work?
I don’t know if I have something that should be fixed, or not fixed!
The phone has never done this before, and I know we’re not the only one’s either,
I just wish I knew what was going on.
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Old 02-06-2010, 08:53 AM   #4
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Default Re: Phones in "Black/Undefined" zones in Park?

Someone had said that they spoke to Ganz, and accoring do Ganz, there is no zone color in the park-it is only "undefined" so it shouldn't matter...

This explains why my phone would always appear "off" when I was in the park...and I, too, have had the black phone...has not interferred with my park escapades

Click the image to open in full size.
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Old 02-06-2010, 11:06 AM   #5
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Default Re: Phones in "Black/Undefined" zones in Park?

I am deluxe as well. I find that if I change colors to anything but gold and then go to the park it works great. If I don't change color first, I can not move in the park. It is strange. Also, once I leave the park I am automatically put back into gold. I have no idea why.
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Old 02-06-2010, 11:18 AM   #6
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Default Re: Phones in "Black/Undefined" zones in Park?

Yeah, the deluxe phones seem to have more problems that the normal phones....
I don't know about you but whatever that Ganz lady sounds like total baloney to me....
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Old 02-06-2010, 11:31 AM   #7
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Default Re: Phones in "Black/Undefined" zones in Park?

Ganz is right, there are no zones in the park. I proved this to myself once by opening two accounts at the same time and putting them in different color zones. Then I sent them both to the same room in the park and they were both visible. If there were color zones there I would have been able to see only the pet that was in the active window.
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Old 02-06-2010, 12:19 PM   #8
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Default Re: Phones in "Black/Undefined" zones in Park?

Everyone is in the same zone in the park. Your zone doesn't matter. It's not a problem that they need to "fix".

You don't need your phone in the park.
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