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Old 02-15-2012, 08:46 PM   #1
ebkinz A.my
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Default Unanswered: Phone is unresponsive

I cannot turn on my phone! Anyone else beside me and my daughter? Using Firefox and Google today.
AKD
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Old 02-15-2012, 08:52 PM   #2
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Default Re: Phone is unresponsive

How about you log in and out if doesnt work contact ganz
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Old 02-15-2012, 09:12 PM   #3
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Default Re: Phone is unresponsive

Sorry to hear you're having issues with your phone.
Have you tried clearing your cache, cookies, etc?
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Old 02-15-2012, 09:12 PM   #4
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Default Re: Phone is unresponsive

Try popping over to the clubhouse. Good luck!
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Old 02-15-2012, 09:13 PM   #5
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Default Re: Phone is unresponsive

just log in and out. if it doesn't work, then you should. Like wait an hour.
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Old 02-15-2012, 09:22 PM   #6
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Default Re: Phone is unresponsive

My kinzchat phone does not work on my school wi-fi network. Never has. (I discovered this in late August) I've tried everything. (Clearing cache, logging out & back in, five different browsers, etc. etc.) I've learned to live with it. It's very annoying with the challenges & quests, though, that require you going to the park or tournament arena, as I have to go off campus to use a different wi-fi network, just so I can complete tasks. Whenever I try to turn on my phone I always get an error message that says "Could not Connect." I know it has to be my school wi-fi, as it works just fine on all other wi-fi networks I use.

It's annoying, but I've learned to live with it.

Last edited by dancerchick914; 02-15-2012 at 09:24 PM..
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Old 02-15-2012, 09:44 PM   #7
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Default Re: Phone is unresponsive

But I can't add friends in the park or the clubhouse if I only know their screen name. This is frustrating. As soon as I leave the park or the clubhouse, my phone turns back off.
I suppose I will call Ganz tomorrow. I talked them three times today. LOL
AKD
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Old 02-15-2012, 09:53 PM   #8
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Default Re: Phone is unresponsive

View Post Originally Posted by AnotherKinzDad
I cannot turn on my phone! Anyone else beside me and my daughter? Using Firefox and Google today.
AKD
I have this same problem.
It just started today.
I went to the clubhouse and it turned it on but I sill couldn't click the phone to add anybody.
I don't know how we can fix the problem but apparently it's not a problem for everybody because a friend in the ge sent me a fr so it worked for her
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Old 02-15-2012, 10:07 PM   #9
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Default Re: Phone is unresponsive

View Post Originally Posted by AnotherKinzDad
But I can't add friends in the park or the clubhouse if I only know their screen name. This is frustrating. As soon as I leave the park or the clubhouse, my phone turns back off.
I suppose I will call Ganz tomorrow. I talked them three times today. LOL
AKD
Don't know what to tell you there, except to call GANZ. My phone won't even turn on in the first place. *shrugs* I'd call GANZ, but they'd likely just tell me it has something to do with my wi-fi network (which it obviously does), but I can't do anything about that since it's my school's wi-fi, and not my own personal one. xP
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Old 02-16-2012, 10:33 AM   #10
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Default Re: Phone is unresponsive

I thought it was just me! I called Ganz yesterday. I'm not able to turn my phone on at all. The only time it comes on is when I enter the tournament area, and it comes on by itself. I am not able to click on it to see any of my online friends even when the phone is on.

Ganz told me that I have to make sure http port 80 and ftp port 21 are open in order for the phone to work They also told me they are forbidden from walking people though to check if these ports are open. So, to me, this is essentially non-helpful. Maybe somebody technical knows what this means? Anyone?
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