| 05-27-2008, 10:32 AM || #9 |
Join Date: Apr 2008
| | Re: Phone Trouble in Tournament Arena
My husband opened his WK account on March 26, 2008, with a kangaroo I bought for him. For about the first 1.5 to 2 weeks, we were able to play against each other in the Tournament Arena and Dice Kinz (going through main menu--not Arena). Since then (early April), we have had all kinds of issues connecting. And, it's not just between the two of us--neither of us has been able to consistently connect with anyone on our friends list. Occasionaly,we can get in one game of Atomicolicious before things lock up on us again. In our experience, it has nothing to do with what zone we are in. Also, we log off and back on again and still have the same problems.
My initial email to generated this form response:
"You wrote to us about not being able to connect to server when trying to use the kinzchat phone or going into the clubhouse. This feature also affects the Tournament Arena and KinzPost.
Please make sure that all of your pop up blockers are off. If you have a router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.
If this still does not fix the problem, contact your internet service provider to check that your security settings on your modem are not set too 'high'. "
My follow-up email (stating that none of these items were the problem) generated this response:
"You have inquired about a glitch you have discovered while visiting Webkinz World.
We are aware of the problem and our technical team is working on correcting the issue as soon as possible. Since Webkinz World is continuously upgrading and updating the site, we cannot give you an exact timetable as to when this issue will be resolved. However, rest assured we are looking into the problem and are in the process of rectifying the situation.
We apologize for any inconvenience. "
I'm guessing that no-one has any more information than this? It just seems like an awfully long time for this issue to continue unresolved. It's been frustrating for us (hubby & me) since this was one computer game we could actually both enjoy together.
If you know any more info about why this is happening and/or when it might be fixed, I'd love to know! Thanks,
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