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Old 08-16-2009, 10:19 AM   #1
bandit311
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Default Answered: Phone issues

I haven't been able to get my phone to turn on for several days. It keeps saying could not connect to server. I have cleared my cache and all history. I also tried a different computer. Is this happening to anyone else?
bandit311 is offline
Best Answer - Posted by Midnights Bliss
I have had the same problem before. If you already have tried clearing your cache and
using another computer, it may not be in issue with the computer. It could be an internet
issue. You should try using another internet browser (i.e - Internet Explorer, Firefox) To download
one use the l inks below:

Firefox - Firefox web browser | Faster, more secure, & customizable

Internet Explorer - Internet Explorer 8: Home page

Google Chrome - Google Chrome - Download a new browser

(I would recommend Google Chrome. It works really fast. And I use it all the time.)

Good luck! (:

- Midnights Bliss
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Old 08-16-2009, 10:25 AM   #2
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Default Re: Phone issues

I have had the same problem before. If you already have tried clearing your cache and
using another computer, it may not be in issue with the computer. It could be an internet
issue. You should try using another internet browser (i.e - Internet Explorer, Firefox) To download
one use the l inks below:

Firefox - Firefox web browser | Faster, more secure, & customizable

Internet Explorer - Internet Explorer 8: Home page

Google Chrome - Google Chrome - Download a new browser

(I would recommend Google Chrome. It works really fast. And I use it all the time.)

Good luck! (:

- Midnights Bliss
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Old 08-16-2009, 10:27 AM   #3
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Default Re: Phone issues

Hi bandit311! Here are a couple of my ideas of your phone.

1. Clear cache

2. Wait a full 3 minutes before trying again.

3. Go to the clubhouse to turn it on. (It automaticly goes to a color and turns on)

4. Call, email. Just contact Ganz. That is a sticky thread above.

I hope this helps you with your phone probems! Let me know what happens all in the end! If you ever need any help let me know!


~Kylie

Last edited by KC Connection; 08-16-2009 at 10:35 AM..
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Old 08-16-2009, 10:27 AM   #4
bandit311
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Smile Re: Phone issues

I have used all three. I agree google chrome is the best. Thanks for the answer.
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Old 08-16-2009, 10:28 AM   #5
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Default Re: Phone issues

sry it posted without me finishing
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Old 08-16-2009, 10:29 AM   #6
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Default Re: Phone issues

And none of them work? Hmm.. that's strange.
I would try contacting your computer provider
and seeing if they can help you solve the problem. (:
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Old 08-16-2009, 10:30 AM   #7
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Default Re: Phone issues

Quote:
have had the same problem before. If you already have tried clearing your cache and
using another computer, it may not be in issue with the computer. It could be an internet
issue. You should try using another internet browser (i.e - Internet Explorer, Firefox) To download
one use the l inks below:

Firefox - Firefox web browser | Faster, more secure, & customizable

Internet Explorer - Internet Explorer 8: Home page

Google Chrome - Google Chrome - Download a new browser

(I would recommend Google Chrome. It works really fast. And I use it all the time.)

Good luck! (:

- Midnights Bliss
This has happened to me too.

To add to what Midnights Bliss said (very nice). I prefer Firefox. I love the customization and it's definitely faster than Internet Explorer. I've never tried Google Chrome though.
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Old 08-16-2009, 10:35 AM   #8
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Default Re: Phone issues

I have used all three. I agree google chrome is the best. Thanks for the answer.

Well... There's also Safari. But, I would try contacting Webkinz.
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Old 08-16-2009, 10:35 AM   #9
bandit311
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Default Re: Phone issues

Thanks for the help. I think I just figured it out. My husband upgraded the firewall on our network. I can't click links from my email. Maybe the firewall is blocking the link.:ccat:
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Old 08-16-2009, 10:38 AM   #10
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Default Re: Phone issues

Maybe, try unblocking it (if you know how)
and letting us know if it works. (:
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