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Old 03-04-2009, 01:27 PM   #1
kittenxpaws
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Default Answered: Phoenix Adoption creates log on problem

Today i decided to adopt the Phoenix from the e-store. During the adoption process, webkinz logged me out, frustrated i logged back in and then a message appeared: "I am sorry, we can't connect to Webkinz World. Please log back in later for more fun and games. You will now be logged out." So i placed a phone call with Ganz and the representative i talked to said that I was the second person she knew of today to complain about the same problem and that she would forward the issue to Technical Support. She also had no idea how long it would take to solve the issue and to keep trying my accont throughout the day.
My pet adoption went through, you can see that Blaze has been adopted in the picture attached. If anyone has any other suggestions, please let me know. Hopefully this issue will be resolved quickly!

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Best Answer - Posted by flybabytina
I am having this same problem but with a FREE pet from series 4 trading cards! I logged back in to see that Kiwi is a cute white mouse but I can't feed him or play with him!
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Old 03-04-2009, 01:30 PM   #2
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Default Re: Phoenix Adoption creates log on problem

I don't have any suggestions, But thanks for letting us know. I was just about to adopt one.
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Old 03-04-2009, 01:32 PM   #3
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Default Re: Phoenix Adoption creates log on problem

I am having the same issue as well. I hope they fix this soon..I have not tended my gardens and a soon the kids will be home and no more computer access for me
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Old 03-04-2009, 01:36 PM   #4
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Default Re: Phoenix Adoption creates log on problem

The EXACT same thing happened to me. Soooo fustrating!!!!!! If it is not fixed by 4 pm KT I am going to be so sad. I have been waiting for that Rare forever and can't log on. Not to mention that I want to play with my newly adopted Phoenix.
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Old 03-04-2009, 01:37 PM   #5
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Default Re: Phoenix Adoption creates log on problem

I am having this same problem but with a FREE pet from series 4 trading cards! I logged back in to see that Kiwi is a cute white mouse but I can't feed him or play with him!
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Old 03-04-2009, 01:42 PM   #6
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Default Re: Phoenix Adoption creates log on problem

I adopted my hippo with no problem. But can't adopt the pheonix. I can however log in but it opens right up into the hippo's room no matter where she is.
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Old 03-04-2009, 02:21 PM   #7
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Default Re: Phoenix Adoption creates log on problem

Ok. I just got back on. Since it froze up when I was adopting the phoenix I thought that he might be the problem. So I tried adopting another webkinz (one from my stash) that wasn't a phoenix and that fixed the problem. Instead of logging in I went to adopt a new pet, added it to my accoutn and when I was finished adopting i clicked play with pet and I got in. Hope this works for you if you are lucky enough to have an unadopted pet lying around.
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Old 03-04-2009, 02:30 PM   #8
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Default Re: Phoenix Adoption creates log on problem

congratulations to everybody on the adoption of the phoenix and other pets, it is a beautiful bird, hope ganz fixes the problem soon so you can play with your newly adopted family member, best of luck.
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Old 03-04-2009, 02:31 PM   #9
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Default Re: Phoenix Adoption creates log on problem

I have to say, I'm glad I'm not the only person having problems. It's weird. I adopted my daughter's emperor dragon no problems. A few minutes later, adopted another daughter's American Golden and got an error message when I had put in the "hidden letters" section. I tried again only to get the message that the security code had been used. Well, when I tried logging onto her account, I saw the new pet come up, but got the "sorry we can't connect to Webkinz World" message. So basically I'm locked out of that account. I just bought a phoenix but I'm going to wait to register it, because, having seen this thread, I'm sure the same thing will happen with that account if I register it. It's also annoying because I always print out the birth cerficate and bio summary page. When you are in the game, I think you can only print out one of them (don't remember which). My oldest daughter is going to be very disappointed when she comes home and I have to tell her I can't register her love monkey yet
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Old 03-04-2009, 02:37 PM   #10
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Default Re: Phoenix Adoption creates log on problem

View Post Originally Posted by vcs28
I have to say, I'm glad I'm not the only person having problems. It's weird. I adopted my daughter's emperor dragon no problems. A few minutes later, adopted another daughter's American Golden and got an error message when I had put in the "hidden letters" section. I tried again only to get the message that the security code had been used. Well, when I tried logging onto her account, I saw the new pet come up, but got the "sorry we can't connect to Webkinz World" message. So basically I'm locked out of that account. I just bought a phoenix but I'm going to wait to register it, because, having seen this thread, I'm sure the same thing will happen with that account if I register it. It's also annoying because I always print out the birth cerficate and bio summary page. When you are in the game, I think you can only print out one of them (don't remember which). My oldest daughter is going to be very disappointed when she comes home and I have to tell her I can't register her love monkey yet
Hi, I'm sorry you are having problems. I just wanted to mention VCS28, that when I can't print them immediately, I later do a screenprint of the one that you can't print and then just print that. I hope that's an idea that helps you out so the girls all have their papers for their new webbies. CJ Good luck everyone, I hope they fix the freeze problem for you soon!
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