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Old 11-11-2008, 04:17 PM   #1
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Question Unanswered: Pharoh costume

Has anyone else had trouble getting their costume fixed? The reps keep telling me it's an estore issue and they'll put me on a list to be called. I bought two of these costumes, I just want what was pictured. You have to pay real money for these. I'm so frustrated with Ganz right now. Thaks for letting me vent.
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Old 11-11-2008, 04:20 PM   #2
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Default Re: Pharoh costume

Did you fill out the online form at the estore? I did and then they contacted me, and I got it fixed without an issue.
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Old 11-11-2008, 04:21 PM   #3
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Default Re: Pharoh costume

You have to go to the e-store and follow the customer service link. You will need your order number. In the comments, put the date that you ordered, and that you would like the costume that was PICTURED when you purchased. You will get a call 1-3 days later, they will confirm what username entered the code, and then they will fix it (up to 2 days later).
Hope this helps.
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Old 11-11-2008, 07:09 PM   #4
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Default Re: Pharoh costume

i got mine fixed today..... i emailed from the customer service contact us area in the e-store on friday and they called me today.. now it is all fixed..got the head dress and the robe!!! very nice that they worked today.
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Old 11-11-2008, 07:12 PM   #5
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Default Re: Pharoh costume

nope, cause' I did not buy it!
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