Pets are locked up in a room!

[MegMeg]

Ok, on my mom's account there are like 2 webkinz she adopted back-to-back. then she came on later an adopted another pet. Now she can't get into the room the 2 pets r in. And when she took her new pet in. It got locked in too! HELP!

call ganz 1-866-webkinz i believe

[millieroo]

She will need to call Ganz and they can get into her account and move them. I would suggest not having more that 75% of any room or yard full because pets can get stuck. Good luck!

[zboy3100]

i would report this to ganz, or just wait a few days.

[shaenysmom]

waiting will not help. you have to contact ganz about stuck items. i had items stuck in my room and i contacted them on a form email, gave them my user name and password and the name of the room and they were unstuck sooner rather than later

[vanvan20]

Oh no! Try to contact Ganz

[MegMeg]

Thx 4 the # rsboy97!

[colorforme1]

Originally Posted by MegMeg

Ok, on my mom's account there are like 2 webkinz she adopted back-to-back. then she came on later an adopted another pet. Now she can't get into the room the 2 pets r in. And when she took her new pet in. It got locked in too! HELP!

I have had the same problem multiple times. I remember a time ago there was a science theme telescope which people would not be able to get into the room that it was in (I was pretty mad about it cause 2 new pets were in it and I had trades to finish). I have to say report it in the customer service section or call 1-800-web-kinz I think. Lemme get back to you on that. I hope I helped!
-Snack