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Old 07-06-2008, 10:54 PM   #1
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Red face Unanswered: Pets are locked up in a room!

Ok, on my mom's account there are like 2 webkinz she adopted back-to-back. then she came on later an adopted another pet. Now she can't get into the room the 2 pets r in. And when she took her new pet in. It got locked in too! HELP!
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Old 07-06-2008, 11:04 PM   #2
rsboy97
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Default Re: Pets are locked up in a room!

call ganz 1-866-webkinz i believe
Old 07-06-2008, 11:05 PM   #3
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Default Re: Pets are locked up in a room!

She will need to call Ganz and they can get into her account and move them. I would suggest not having more that 75% of any room or yard full because pets can get stuck. Good luck!
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Old 07-06-2008, 11:06 PM   #4
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Default Re: Pets are locked up in a room!

i would report this to ganz, or just wait a few days.
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Old 07-06-2008, 11:12 PM   #5
shaeny
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Default Re: Pets are locked up in a room!

waiting will not help. you have to contact ganz about stuck items. i had items stuck in my room and i contacted them on a form email, gave them my user name and password and the name of the room and they were unstuck sooner rather than later
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Old 07-06-2008, 11:16 PM   #6
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Default Re: Pets are locked up in a room!

Oh no! Try to contact Ganz
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Old 07-07-2008, 12:45 AM   #7
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Default Re: Pets are locked up in a room!

Thx 4 the # rsboy97!
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Old 07-07-2008, 07:55 AM   #8
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Default Re: Pets are locked up in a room!

View Post Originally Posted by MegMeg
Ok, on my mom's account there are like 2 webkinz she adopted back-to-back. then she came on later an adopted another pet. Now she can't get into the room the 2 pets r in. And when she took her new pet in. It got locked in too! HELP!
I have had the same problem multiple times. I remember a time ago there was a science theme telescope which people would not be able to get into the room that it was in (I was pretty mad about it cause 2 new pets were in it and I had trades to finish). I have to say report it in the customer service section or call 1-800-web-kinz I think. Lemme get back to you on that. I hope I helped!
-Snack

Last edited by colorforme1; 07-07-2008 at 07:58 AM..
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