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I would just go in person and talk to the manager. Mabey you will get lucky and the manager that told you "NO" it will be his/her day off and another manager will tell you "sure no problem I would love to help you"! I hate cranky managers that just care about themselves and not there customers. Good Luck to you on getting your refund, I hope it all works out!
Please let us know what happens.
I finally got back to the store that I bought the pet from. Luckily the mean manager I spoke to on the phone was not there. It was a different manager I have never met. He took it back without question and apologized there wasn't another one I could exchange it for! I learned my lesson and will be much more careful with checking to make sure all the tags are there next time. Can't wait till they get their next shipment in so my daughter and I can pick out a replacement.
aw! that is awful! the reason webkinz does not like to let people make returns though is because everyone would take the code and use it, then return it. but if you really do not have a code, that is just awful. I would print out the page where it says that it is the retialer's job to make sure every pet has a tag. Then calmly explain to the retailer, with that, why you need to exchange it. Then, if that does not work, you must call Ganz
As unfortunate as it is some of the stores in my area have had to resort to only displaying the Webkinz and keeping the tags behind the counter because of thief. I also had this happen to me at a local store, however my store made it good. So now I check and double check just because of the hassle. I hope that you can get this resolved to everyone's satisfaction. Good luck.
Ohhhh, I just hate that. I just came from Walgreens and had to check for tags because MANY of them did not have tags, either the red tag or the webkinz tag. I had a grey cat in my hands and was going to buy it, but I checked for tags before and I'm glad i did because it was missing the webkinz care tag.
Please go back and show the manager the paper where it says the store is responsible for lost tags. If that manager won't do anything...contact corporate. Someone WILL help you because they want you as a customer.
I am glad to hear that the other manegaer let you return it. (And they should have done it in the first place!) I hope the next shipment will arrive soon so your daughteer can pick up your replacement! I usually try to be careful when I buy new webbies, but your post reminded me to be even more cautioius. I certainly don't want to go through what you had to go through.
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