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Old 01-18-2009, 06:23 PM   #1
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Default Unanswered: Pet without a tag from Walgreens..

Just wondering if anyone else had this happen to them and how they got it solved..

Today I bought two lil kinz at Walgreens. When I got home I noticed the lil St. Bernard was missing the code tag. It had the W cares tag so I didn't notice in the store. I called my Walgreen's store to ask them to hold the other St. Bernard (only had 2 on the shelf) they had so I could come back and exchange it. The store manager told me they won't accept returns or exchanges of webkinz items by order of the manufacter.

Now, right on the WW site, it says "If your Webkinz did not come with a tag containing the secret code, please take it back to the retailer you purchased it from. It is the retailer's responsibility to ensure each pet comes with a tag."

I am so upset. I know I should have checked while I was in the store but I was trying to get finished because it was busy and I had other places to go. Tomorrow I am going to call the corporate office for walgreens and try and find some answers. I'm considering calling Ganz but what are they going to do when they tell you that it is the store's responsiblity. My daughter will be so disapointed and I don't have the extra money to just go and buy another pet.
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Old 01-18-2009, 06:24 PM   #2
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Default Re: Pet without a tag from Walgreens..

Oh no! That is terrible, Your are right it is the retailer's responsibillity to make sure the webkinz have tags. I wish you the best of luck on getting your tag : )

Last edited by minischnauzer; 01-18-2009 at 06:27 PM..
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Old 01-18-2009, 06:28 PM   #3
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Default Re: Pet without a tag from Walgreens..

I'm so sorry that happened to you! Most of the stores in my area specify that there are no returns or exchanges on any Webkinz merchandise. However, I have not seen any items without their tags.
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Old 01-18-2009, 06:31 PM   #4
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Default Re: Pet without a tag from Walgreens..

talk to the manager i know u talked to him . print out the thing that says If your Webkinz did not come with a tag containing the secret code, please take it back to the retailer you purchased it from. It is the retailer's responsibility to ensure each pet comes with a tag."

then he will know he will have to take it back
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Old 01-18-2009, 06:32 PM   #5
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Default Re: Pet without a tag from Walgreens..

i feel really bad for you! i hope you get some results!
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Old 01-18-2009, 06:33 PM   #6
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Default Re: Pet without a tag from Walgreens..

Ganz said that it is the store's responsibility that every webkinz comes with the code. The cashier should have saw that the webkinz didn't have a code and told you. Try calling ganz and see what they can do about it. So sorry this happened to you.
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Old 01-18-2009, 06:35 PM   #7
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Default Re: Pet without a tag from Walgreens..

I would print out where ganz says that. If they say its by order of the manufacturer then they may reconsider when they find out the manufacturer said to do it.
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Old 01-18-2009, 06:36 PM   #8
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Default Re: Pet without a tag from Walgreens..

I am very sorry to hear that. I hope your problem gets fixed.
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Old 01-18-2009, 06:38 PM   #9
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Default Re: Pet without a tag from Walgreens..

Aww, so sorry. Maybe if you point out that if they don't do something beneficial for you like exchange or what nnot, you could say to them that you won't buy from them because of this..

Good luck~~!
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Old 01-18-2009, 06:45 PM   #10
montanarose9
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Default Re: Pet without a tag from Walgreens..

Aww, I'm so sorry! Ganz said it's the retailers' responsblity that each webkinz comes with a code. Try calling GANZ.
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