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Old 01-03-2010, 09:43 AM   #1
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Default Answered: pet rooms not loading

We have 4 accounts in my family and on my DD's account only the pets rooms will not load. I have been trying for 3 days. She put two new pets on, the potm and her chihuahua and has not been able to open her boxes or get into her rooms since. We also entered the potm on another account with no problems. Any suggestions?
slbradshaw is offline Female
Best Answer - Posted by msclockart
Have you tried using other pets? There could be something in one particular room that is locking her out. You can also get locked out if a pet gets put into a completely full room (like a garden). Either way, a call to Ganz is definitely the quickest way to get it fixed.
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Old 01-03-2010, 09:59 AM   #2
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Default Re: pet rooms not loading

If you have been trying for a few days, and it still wont load, do the following:

1. Clear your cache, and then try again.

2. Call Ganz tomorrow. They should be able to unlock it.
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Old 01-03-2010, 10:00 AM   #3
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Default Re: pet rooms not loading

I see what you're saying,maybe you can try calling Ganz. There number is 1-866-Webkinz.

Last edited by Dot Jr.; 01-03-2010 at 10:03 AM..
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Old 01-03-2010, 11:05 AM   #4
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Default Re: pet rooms not loading

Have you tried using other pets? There could be something in one particular room that is locking her out. You can also get locked out if a pet gets put into a completely full room (like a garden). Either way, a call to Ganz is definitely the quickest way to get it fixed.
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Old 01-03-2010, 11:15 AM   #5
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Default Re: pet rooms not loading

View Post Originally Posted by msclockart
Have you tried using other pets? There could be something in one particular room that is locking her out. You can also get locked out if a pet gets put into a completely full room (like a garden). Either way, a call to Ganz is definitely the quickest way to get it fixed.
If a room is completely full, the pet won't land in it because there has to be a spot for the pet.

Trying another pet is a good idea to make sure at least something works.

I hate hearing this as a solution, but make sure you clear your cache and reboot your computer and then try. If that does not work you need to call Ganz tomorrow.
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Old 01-03-2010, 11:20 AM   #6
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Default Re: pet rooms not loading

Try to clear your cache. If that doesn't work, call Ganz. Good luck and best of wishes!
mickey26 is offline Female
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