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How large is your sister's account? Webkinz suggests that once an account hits 100 pets and/or 100 rooms that all new pets should be put onto a second account. Is it possible that her account is just so large that the server can't hold all of it well so it's slowing down because of its massiveness?
I have heard of people with accounts that individually have over 100 pets and 100 rooms with no problems.
Just a thought, if it's a really large account, you should open up a second one
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