Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Try clearing your cashe, and rebooting your computer...those things might help. If those don't help, call Ganz. Their number is 1-866-WEBKINZ. You can also go to the Customer Service portion of the webkinz website, and find the question that is most accurate to your problem. If there is not a question already there for you to click, you can go to the part that is "Comments and Suggestions". There you can type out a message for Ganz to read, and they should fix your account.
I hope this helps, and good luck! I hope that your account gets back to normal soon!
Is there anything unusual in that room besides the sea otter that might be causing the screen to freeze up? Sometimes it's an item (like some of the trading card series 3 items have a tendency to freeze up, I've noticed.
Hmm, have you used the "my pet's stuck!" form on the Webkinz help page? I had a pet stuck in a room and tried to move other pets there to unstick it, but then they got stuck too! I filled out the form using the code from one of the three stuck pets and by the next day, all three of them were unstuck and I could access the room again. It's a room that frequently freezes up, and I don't think it has anything to do with the pet that's in it (he's a dog; I can't remember which breed.) I think it's because the room is filled with trading card series 1 and 2 items.
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