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Old 01-28-2009, 10:33 PM   #1
mdnash
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Icicle's Avatar
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Default Unanswered: Pet Problems.

My sister recently put on a Sea Otter, and whenever she activates him and tries to go into a room, the whole screen freezes.

Also, it always freezes when the loader lounger is almost all the way loaded and says "Loading Characters . . ."

Help?
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Old 01-28-2009, 10:42 PM   #2
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Default Re: Pet Problems.

Try clearing your cashe, and rebooting your computer...those things might help. If those don't help, call Ganz. Their number is 1-866-WEBKINZ. You can also go to the Customer Service portion of the webkinz website, and find the question that is most accurate to your problem. If there is not a question already there for you to click, you can go to the part that is "Comments and Suggestions". There you can type out a message for Ganz to read, and they should fix your account.
I hope this helps, and good luck! I hope that your account gets back to normal soon!
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Old 01-28-2009, 10:45 PM   #3
mdnash
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Default Re: Pet Problems.

Thanks. I'm hoping we don't have to call ganz about my sister's account but we just might.

It's been like this since she got the pet.

*rep for you though*
Icicle is offline Male
Old 01-28-2009, 11:01 PM   #4
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Default Re: Pet Problems.

I know how frustrating this is. Just be patient and log out/back in and try again.
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Old 01-28-2009, 11:04 PM   #5
mdnash
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Default Re: Pet Problems.

Ive tried it.

We've been trying for days, clearing the cookies and cache and restarting our computer.
It seems nothing has worked.
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Old 01-28-2009, 11:11 PM   #6
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Default Re: Pet Problems.

Contact Ganz.
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Old 01-28-2009, 11:54 PM   #7
Rainribbon
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Default Re: Pet Problems.

Is there anything unusual in that room besides the sea otter that might be causing the screen to freeze up? Sometimes it's an item (like some of the trading card series 3 items have a tendency to freeze up, I've noticed.
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Old 01-28-2009, 11:57 PM   #8
mdnash
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Default Re: Pet Problems.

I thought that to, and, since we can't get into the room, we have no clue of knowing what that is.

She doesn't really keep track of her items that well either, so I'm not entirely sure.
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Old 01-29-2009, 12:08 AM   #9
Rainribbon
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Default Re: Pet Problems.

Hmm, have you used the "my pet's stuck!" form on the Webkinz help page? I had a pet stuck in a room and tried to move other pets there to unstick it, but then they got stuck too! I filled out the form using the code from one of the three stuck pets and by the next day, all three of them were unstuck and I could access the room again. It's a room that frequently freezes up, and I don't think it has anything to do with the pet that's in it (he's a dog; I can't remember which breed.) I think it's because the room is filled with trading card series 1 and 2 items.
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Old 01-29-2009, 12:16 AM   #10
mdnash
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Default Re: Pet Problems.

Ok.
I will try that thanks so much for your helpful suggestions.
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