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I was clearing out my unlogged estore codes this evening, and I finally decided to log in my Trick or Treat Troll that I purchased back in October.
After I chose boy and named it, I entered the secret code, then the verification letters, then a window popped up stating that the pet code was incorrect, I click OK, then brings me back to the pet secret code entry, I re-enter the code then the verification letters again and tahdah! My new pet is named the pet code instead of what I named it???
So now his name is letters and numbers, I have logged in over 120 pets and this has never happened to me before. I am going to call Ganz customer service tomorrow to have them look into it. I'll let you know what happens.
They can change it and fix it. My daughter wanted to name her pet after herself and it would not let her use her own name. I called Ganz and they told me to log the pet and name it anything we wanted and they would change it. We called back after logging it in and they re-named the pet the name we wanted. It only took about a minute on the phone.
Wow i never knew that that could happen !!! Thanks for posting and for the answer . I am so glad that people take time to look at all these diffrent posts and help each other out .. That's what makes this site so good !!!!! I am happy to be apart of this family .....
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