Rare times in local KT. Place your mouse over times and items for time conversions and info.
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On October first I registered my Frog. I received my loot bag no problems. Today I got on, and I've got another coupon, another secret recipe, and another potm exclusive. What do I do? I don't want to get in trouble. I am not sure about extra cash.
-- Below is the response from Ganz. --
Thank you for writing.
We are sorry to hear that you have encountered a problem when adopting the Pet of the Month. We were aware of some minor technical difficulties which may have resulted in some members not receiving their gifts. The problem has been rectified and all users who did not receive Pet of the Month gift bags when they originally adopted their frogs will now have a gift bag waiting for them the next time they log into their account.
We apologize for any inconvenience this situation may have caused and we have taken the necessary steps to ensure that this problem will not reoccur.
*** If you have noticed an unexpected decrease in your Kinzcash overnight, please log out of your account and when you log back your money will be restored. If your money does not return by the end of the day, please reply to this email with your username and inform us of your situation. ***
Webkinz Customer Support
-- Here is the Letter I sent Ganz --
On October 1st when I adopted Jimmy the Frog we had no problems with the adoption process.? We got our PotM items, KC, and Regular Items.? Today October 3 there was a letter in my home stating that I was one of the members that hadn't gotten my items and that they were now in my doc.? I've placed them in my room for 'safe keeping' like I do 90 percent of everything.? So, are they mine to keep.? Or, is this a glitch?? Account Name: PrincessAnya03.
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Last edited by himeceres; 10-04-2007 at 09:30 AM..
Email ganz and let them know Most likely it will be taken back, but sometimes it's just the opposite I"ve heard stories where some people got like 50,000 kc and then emailed or called ganz and ganz said they could keep it!
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