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Old 10-14-2008, 03:33 PM   #1
Lil Kinz
katemc is an unknown quantity at this point

Default Unanswered: Pet of the Month problem

I adopted the Pet of the Month. When I logged him in, I got the balloons and regular adoption gifts.

Then a second congratulations screen popped up saying that I had adopted the pet of the month and here's my loot. However, there was only one picture of a bag of kinzcash that said "0 kinzcash" and thats it. No money, no gifts, no tokens, nothing.

How do I get the rest of my Pet of the Month adoption gifts??

Thanks for any help!
katemc is offline Female
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Old 10-14-2008, 03:38 PM   #2
I AM CANADIAN!
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Default Re: Pet of the Month problem

From the WW website and supposedly effective October 1, 2008 it says the following:

If you have any questions relating to this Website, they can be sent to the attention of our Customer Service Representative at this address. You may also contact Ganz by email at webkinzsupport@ganz.com

Try this and see what happens. As well, the phone # is 1-866-932-5469.

Good luck....
FroggyDoodle is offline Female
Old 10-14-2008, 03:51 PM   #3
Webkinz :)
 
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Default Re: Pet of the Month problem

WW has been acting wierd lately. I have never adopted the PET OF THE MONTH so I really don't know what to say but GOOD LUCK!
jaewebkinz is offline Female
Old 10-14-2008, 03:53 PM   #4
mattybon
Webkinz :)
mattybon is on a distinguished road

Default Re: Pet of the Month problem

Call them. They have had so many glitches tell them that too
mattybon is offline Male
Old 10-14-2008, 04:02 PM   #5
00jacksonredwall
 
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Default Re: Pet of the Month problem

With all the changes in WW on October 1st, some things went a little wrong. Most people (if not all) have not got their adoption gifts for POTM. With the Ganz policy, I do not think that you will get the extra adoption gifts, which is sad. But maybe. There is nothing that you can do about, just wait and watch. I hope you figure something out with your pug, bbut remember, there is nothing you can do about it, so dont go calling ganz. I hope I helped!
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Old 10-14-2008, 09:41 PM   #6
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Default Re: Pet of the Month problem

I think when you adopt the pet at the end of the month, it works. for some reason WW can be quite glitchy, especially with POTM. Try emailing ganz at there email cosumerservie@webkinz.com . they should reply and help you. If it still doesn't come up, try calling them.
Emmah432 is offline Female
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