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Old 12-01-2008, 04:56 PM   #11
thebeckaboo
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Default Re: POTM Polar Bear Adoption.. please help

If this is still happening then I probably won't adopt mine until the third then.

I'm sorry you didn't get your kc.
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Old 12-02-2008, 06:53 PM   #12
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Default Re: POTM Polar Bear Adoption.. please help

Hi thanks everyone. I left a message and contacted them through CS. Im hoping I will hear from them tomorrow.
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Old 12-02-2008, 07:42 PM   #13
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Default Re: POTM Polar Bear Adoption.. please help

I have a polar bear to adopt and i'm waiting to at least the 5th of the month to adopt them. I just hope I get my items then.
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Old 12-02-2008, 08:10 PM   #14
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Default Re: POTM Polar Bear Adoption.. please help

I received a call back today about my missing POTM items. They are going to check my account and forward my information to the people who can add items to my account. Hopefully I will get my items within the next few days. The customer service rep was really nice.
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Old 12-02-2008, 09:05 PM   #15
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Default Re: POTM Polar Bear Adoption.. please help

Hopefully my mom will get a call back tomorrow. She left a message with Ganz this morning about me not getting the potm loot bag. I assume she'll call again too since I was so upsetI was just sooo excited to get the polar bear (Mr Snowflake ) for my birthday that I wanted to put him on right away. I should have waited till the 5th or 6th like mom did with her hippo last month. Hopefully Ganz will be as good to me as they were with others.
good luck to all.
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Old 12-03-2008, 09:07 PM   #16
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Default Re: POTM Polar Bear Adoption.. please help

This happened to me when I adopted the Pug, no gifts, no money, etc. and I waited until the 10th of the month. I'm so glad the rest of you have talked to nice c/s reps, I got one who didn't care (he must have been burned out). I'm so glad I know what to do ( I had not joined WI back then). My B-day is the 9th and I can't wait for my Webkinz.
Best of luck to all new adoptions in the future.
:acs:
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Old 12-04-2008, 10:35 PM   #17
hereDoIPutAllThe
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Default Re: POTM Polar Bear Adoption.. please help

Well for the first time it happened to me. I adopted the polar bear on the 2nd and got nothing. I sent the email from the Webkinz web page under Customer Support - Comments & Suggestions - Our question does not appear above. Filled in the form and they emailed me back with the phone number and customrer service code to use when calling.

Today I called the number and the nice CS rep gave me 740ish KC, Wish Token, 40 % coupon, some special food and the Submarine! She also fixed an issue I was having with my son's account.

She also said she was not fond of WI. I guess the complaining likely gets to them.

So all ends well!

By the way...If they tell you not to adopt before the 5th day why do they have POTM events before then? Doesn't make sense to me.
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