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Old 01-01-2009, 05:52 PM   #41
lightinurlife
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Default Re: potm no special gift

I also did not get my loot bag. I wasn't planning on even buying the bulldog until later on in the month until I logged in this morning and saw that they were giving away an extra coupon. I agree with what others have said; if they want us to wait until after the 5th of the month, they should not be offering bonus items as of yet. I emailed them but seeing as how I work 9-5 I don't know what my success rate is going to be :/
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Old 01-01-2009, 06:23 PM   #42
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Default Re: potm no special gift

View Post Originally Posted by lightinurlife
I also did not get my loot bag. I wasn't planning on even buying the bulldog until later on in the month until I logged in this morning and saw that they were giving away an extra coupon. I agree with what others have said; if they want us to wait until after the 5th of the month, they should not be offering bonus items as of yet. I emailed them but seeing as how I work 9-5 I don't know what my success rate is going to be :/
They offer bonus items also for people who already have it, say they adopted it a while back.
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Old 01-01-2009, 08:08 PM   #43
tkaboni
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Default Re: potm no special gift

I didn't get my loot bags either for 2 accounts. I've had the issue before, but they have always been pretty good about getting back with me, but it stinks that you have to email them to get a code to call and leave a message and wait for them to call you back. Im usually not home when they call.
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Old 01-01-2009, 09:06 PM   #44
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Default Re: potm no special gift

We didn't get ours either. Today is the first time I ever heard of not doing it the first of the month. This is for my son's account who never had a pet of the month before, but the other boy, he always did his the first of the month, and never had a problem, and has about 4 POTMs. I am calling tomorrow, as the email recommended it. He was so disappointed. I hope they make it right.
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Old 01-01-2009, 11:20 PM   #45
ilovepink509
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Default Re: potm no special gift

Ughh, there have been a lot of issues with POTM.
Somebody else made a great guide about POTM items here
--> http://www.webkinzinsider.com/forum/...g-t435468.html
It says it is a bad idea to adopt a pet the first day. So many glitches!
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Old 01-05-2009, 11:50 PM   #46
tkaboni
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Default Re: potm no special gift

I filled out the customer support form, has anyone else who has submitted the form heard back from Ganz?????? I haven't
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Old 01-05-2009, 11:54 PM   #47
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Default Re: potm no special gift

So are POTM gifts STILL not being given? I have one all ready to go...
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Old 01-06-2009, 10:45 AM   #48
lorkinzfun
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Default Re: potm no special gift

View Post Originally Posted by tkaboni
I filled out the customer support form, has anyone else who has submitted the form heard back from Ganz?????? I haven't
the saga continues yes I filled out the form and yes someone called me she fixed my room that was locked and promised me a loot bag well that was yesterday and still no loot bag.
when i logged back into my account i could get into the barn yippee! however most of my animals were no longer in beds they were standing and facing the wall like naughty children seems like many of my beds are missing I rebought the christmas theme beds that was very expensive some all of my christmas end tables were removed to the dock but the items that were on them are now stuck to the floor unmovable and this was not even the room with issues guess who is leaving another message with ganz today
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Old 01-06-2009, 10:53 AM   #49
Auntiecool
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Default Re: potm no special gift

I didn't get mine either. I filled out the form, got an email back to call, called and left a message ... but haven't heard back yet. This is the first time I've heard of this problem too!! I agree, if they don't want us to adopt until a few days into the month, they should let us know!! I only adopted mine on the 1st, because I wanted to participate in the hourly events!

Hopefully I will get a call back ...
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Old 01-06-2009, 10:54 AM   #50
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Default Re: potm no special gift

I had the same problem, no loot bag or special prize. Can someone tell me exactly how to contact Ganz about this situation?

Thanks bunches.
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