Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I had some problems with POTM before. I also didn't receive a charm forest item. It took about a week, but Ganz did get back to me. I talked to someone on the phone, and they were able to fix everything and give me my items. Hopefully you'll get the same great results. Hang in there!
Hang in there! We did get some items back that had been lost to being logged off while placing the items in our rooms. It took several days up to maybe a week before I got the email with the number you needed to call along with a customer service number. The person we dealt with was great and we had all of our lost items restored within a few hours. I feel bad that you aren't getting your POTM bonus activities to work. Hope it all gets worked out for you soon!
We adopted four pets today with no problems. Also put in four pieces of clothing codes and four lip gloss/body spray codes with no problems. We got the bonus gift box for the 65 pet. Yeah you read that right 65 and counting. We have emailed ganz about a stuck item, first a week ago and then again two days ago and the item is still stuck, but we are waiting patiently because we are aware that a lot of people have much worse problems. Good luck, Ganz is usually pretty good about getting you what you should have.
Ever since the servers crashed on Christmas there have been tons of glitches spread around WW. One being, no loot bags, money, gift boxes, prizes, etc. Call Ganz at 1-866-932-5469 or wait and they might show up/ What really weird is a TON of people on WI have had items missing, problems with adoption, etc. When I haven't had a bit of trouble! I adopted all my pets I got for Christmas on Christmas Day, (Risky I know) and had no troubles! I haven't had one missing item! lol I am very pleased.
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