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Old 12-02-2008, 08:55 AM   #21
Honored to be a
 
blueyes1113's Avatar
blueyes1113 knows the way
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Default Re: POTM Loot Bag Prize didn't show up?

I caleed 1-800-724-5902, Yesterday when this happened to me, Pick Option #2 for customer service, tell them what happen and they will fix it, it hapened to me yesterday too, and they had it fixed with in 10 min, so give it a try
blueyes1113 is offline Female
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Old 12-02-2008, 09:02 AM   #22
Webkinz :)
 
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Default Re: POTM Loot Bag Prize didn't show up?

Gosh, I feel lucky! The polar bear was my first POTM (I had already bought it some time ago and just hadn't put it on). I logged on yesterday morning, and had no problem getting my POTM loot bag. I got the Playful Picture, a wish token, and the regular Polar bear goodies.

Good luck to everyone who didn't get their stuff--I hope Ganz comes through!
Phoebe's Mom is offline Female
Old 12-02-2008, 09:25 AM   #23
melndave and kami725
Gifted
 
lanie91's Avatar
lanie91 is on a distinguished road

Default Re: POTM Loot Bag Prize didn't show up?

This happened to me last month with my Hippo. I called Ganz (it was a Saturday), they called me back on Wednesday and by that afternoon, I had all of my items in my dock. Don't worry, as long as you call them, they will likely make good on it...!! It's a pain, but worth the phone call. Here's the number I have stored in my phone (lol) : 905-851-6661.

Good Luck!!
Lanie91

View Post Originally Posted by Gemini3562
I don't know what just happened. I was entering my Webkinz Polar bear, and when I went into my room, this pop-up message saying I got a Loot Bag, but I won 0 kc instead of anything. And when I click ok, I checked my dock, but my prizes weren't there. Can somebody help me? I'm so fustrated!
lanie91 is offline Female
Old 12-02-2008, 10:16 AM   #24
ill work for webkinz
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Default Re: POTM Loot Bag Prize didn't show up?

We had problems last month when we adopted the hippos - I did it early in the morning on November 1st. My hippo was fine, but my sons didn't get their POTM loot bag (just the "0" kinzcash, woohoo). We adopted all our polar bears last night - my heart temporarily stopped when the POTM banner came up and I saw "0" kinzcash again, but a millisecond later the "loot" showed up on the screen and in the dock.

I called Ganz and was able to get a fairly speedy response:

http://www.webkinzinsider.com/forum/...d.php?t=420086
CindyMommy is offline Female
Old 12-02-2008, 10:23 AM   #25
Gifted
 
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JustineSade will become famous soon enough

Default Re: POTM Loot Bag Prize didn't show up?

I didn't get my polar bear potm loot bag AND the welcome message was over my new pet gifts window so I couldn't press the in the right upper corner of the window to clear it.

So I logged out and logged back in and my loot bag showed up.
JustineSade is offline Female
Old 12-02-2008, 10:30 AM   #26
Webkinz :)
 
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Default Re: POTM Loot Bag Prize didn't show up?

i had no troubles when i adopted mine yesterday morning..guess i was lucky
amusedkitten is offline Female
Old 12-02-2008, 10:03 PM   #27
Webkinz :)
 
catluvmilk11's Avatar
catluvmilk11 is an unknown quantity at this point

Default Re: POTM Loot Bag Prize didn't show up?

Thanks for the birthday wishes. The day got better but still no loot bag. Hopefully Ganz will call my mom back tomorrow. I know I should have waited a few more days but I just didn't want too.
I never had a pet of the month that was new. So I was anxious to see what I would get special.
catluvmilk11 is offline Female
Old 12-02-2008, 10:17 PM   #28
jksrnmama
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Default Re: POTM Loot Bag Prize didn't show up?

so has any1's been fixed?
dsjs072398 is offline Female
Old 12-03-2008, 06:54 AM   #29
vaporavi
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Default Re: POTM Loot Bag Prize didn't show up?

View Post Originally Posted by catluvmilk11
Thanks for the birthday wishes. The day got better but still no loot bag. Hopefully Ganz will call my mom back tomorrow. I know I should have waited a few more days but I just didn't want too.
I never had a pet of the month that was new. So I was anxious to see what I would get special.
I made a call to them on the 1st (evening) and I got a return call yesterday. Unfortunately by the time I got home the customer service rep I'm assigned to had left for the day.

I was pretty impressed with how quickly they phoned back so I wouldn't be surprised if you got a phone call very soon. Good luck!
Vaporavi is offline Female
Old 12-03-2008, 11:30 AM   #30
green =/= creative
Banned
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Default Re: POTM Loot Bag Prize didn't show up?

did you adopt the polar bear in december?
u have 2 adopt the POTM in the same month.
i adopted my cow last december and in february it was POTM.
i was really mad.
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