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Old 12-01-2008, 07:10 PM   #11
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Default Re: POTM Loot Bag Prize didn't show up?

Does anyone know if you need to be 18 to call them? I think the emails take longer.
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Old 12-01-2008, 07:50 PM   #12
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Default Re: POTM Loot Bag Prize didn't show up?

I just told my daughter to wait to adopt her polar bear until we hear some good news from someone !
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Old 12-01-2008, 07:57 PM   #13
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Default Re: POTM Loot Bag Prize didn't show up?

Yeah I've heard here that you should wait to around the 5th of the month to adopt potm's . I guess after that date there are less glitches. Sorry that you did not get your items. This is the first potm i've gotten in a long time. Now i'm worried about adopting it. Stinks huh.
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Old 12-01-2008, 10:42 PM   #14
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Default Re: POTM Loot Bag Prize didn't show up?

My daughter had the same problem this morning. She adopted hers about 7:00 ct and no loot bag. I adopted mine after 8 am kt and got mine. I called Ganz and left a message and they called me back a few hours later and resolved her missing items. She got her token, prize, and a food item. We didn't pay close attention to see if she got anymore money on her account. Not that she needs it she has over 60,000. Anyway ~ don't give up! Call them and let them know you didn't get it. They should make it right!
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Old 12-01-2008, 10:59 PM   #15
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Default Re: POTM Loot Bag Prize didn't show up?

You are supposed to wait until after the fifth to adopt them.
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Old 12-02-2008, 06:54 AM   #16
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Default Re: POTM Loot Bag Prize didn't show up?

View Post Originally Posted by Smaointe
Does anyone know if you need to be 18 to call them? I think the emails take longer.
Yes or you need to have your parents' permission. In my experience, WW has never resolved any issue of mine following an email. I'd call.

I'm waiting for my return call today regarding the potm loot bag.
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Old 12-02-2008, 07:08 AM   #17
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Default Re: POTM Loot Bag Prize didn't show up?

Same thing happened to me. So upset. It's my bday and I got up early so I could enter my polar bear and play before going to school. I'll have my mom call ganz and hopefully straighten this out later.
Hope we all get our ptom loot bags.
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Old 12-02-2008, 07:18 AM   #18
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Default Re: POTM Loot Bag Prize didn't show up?

The same thing happened to me with the November pet of the month, So I was a little leery to adopt December's, but it worked this time..

---------- Trouble added 2 Minutes and 59 Seconds later ----------

View Post Originally Posted by catluvmilk11
Same thing happened to me. So upset. It's my bday and I got up early so I could enter my polar bear and play before going to school. I'll have my mom call ganz and hopefully straighten this out later.
Hope we all get our ptom loot bags.

I'm sorry that happened to you, especially since it's your Birthday..


Happy Birthday

I hope your day turns out better than it started..

Last edited by Trouble; 12-02-2008 at 07:18 AM.. Reason: Automerged Doublepost
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Old 12-02-2008, 08:02 AM   #19
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Default Re: POTM Loot Bag Prize didn't show up?

View Post Originally Posted by catluvmilk11
Same thing happened to me. So upset. It's my bday and I got up early so I could enter my polar bear and play before going to school. I'll have my mom call ganz and hopefully straighten this out later.
Hope we all get our ptom loot bags.
Happy Birthday!!!!!!

We haven't adopted ours yet. I'm hoping to hear more good news from people that have been sucessful.
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Old 12-02-2008, 08:37 AM   #20
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Default Re: POTM Loot Bag Prize didn't show up?

I adopted mine early, but when I logged on later in the evening I had all of my loot. I have always adopted my Webkinz on the 1st and this is the first time that I have had any problems. The best thing to do is contact customer service if you still have not received your items.
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