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Old 10-06-2008, 06:21 PM   #11
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Default Re: POTM Issues!

NO RESPONSE YET!
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Old 10-06-2008, 06:45 PM   #12
Did it!
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Default Re: POTM Issues!

there have been many people with these problems asI am sure you can see. I guess we will just have to wait until ganz fixes this glitch
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Old 10-06-2008, 07:58 PM   #13
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Default Re: POTM Issues!

I got an e-mail to call the customer service. So I will try tomorrow and be persistant! :-) I will post an update if I'm successful! Thanks to all the replies!
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Old 10-06-2008, 08:12 PM   #14
ants more
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Default Re: POTM Issues!

well atleast you can adopt your pet... if you go to my thread you will here my complaint!!!!!
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Old 10-06-2008, 08:37 PM   #15
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SScarb9747 will become famous soon enough

Default Re: POTM Issues!

I hope they will help you. I was told not to adopt any new ones, until they fixed these problems, but I adopted my two Pugs with no problem. It was in the middle of the night here, and I guess there weren't that many people online at that time. When I'm not feeling good, I do what needs to be done after it comes back online in the early morning/late at night here on the West Coast.
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Old 10-06-2008, 10:03 PM   #16
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Default Re: POTM Issues!

Yes, I believe persistence is the key. A lot of people have had luck getting items back when they have asked for the rep's supervisor.
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Old 10-06-2008, 10:20 PM   #17
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Default Re: POTM Issues!

Hello,

If you are emailing with your issues you are NOT going to get anywhere!! CALL THEM!!! They have several 800 numbers! If you need them let me know and I will give them to you! But they will do something it you are like everyone said persistant and again call! Emailing doesn't get anywhere! I know I had emailed 17-20 times and NOTHING! I called and got somewhere!!!

Hope this helps you!!!
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Old 10-06-2008, 10:26 PM   #18
hy not smile!?!
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Default Re: POTM Issues!

Is this only happening with the potm or other pets as well? I just bought my son a new webkinz - the dolphin tonight... should we wait to add it to his account?
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Old 10-06-2008, 10:34 PM   #19
bonniesbabies
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Default Re: POTM Issues!

I adopted several pets in the last week. I can't speak for the majority, but my only issue was with the Pug. The rest were fine and everything was given.
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Old 10-07-2008, 09:11 AM   #20
Mitab
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Default Re: POTM Issues!

I adopted my pug on Thursday and my POTM loot bag was empty. On Monday I called Webkinz customer service and left a message around 9:00 a.m., and I got a call back from them around 3:00 p.m. The customer service representative was really nice and had no problem giving me the items I should have received. They were waiting for me in my dock when I got home from work.

This morning I adopted a bat, black cat, and bubblegumasaurus with no problems.
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