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Old 05-01-2008, 03:08 PM   #11
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Default Re: POTM Issue/ Trading Card Pet

Hi, I had a same problem when adopting Monkey from Trading Cards Series 1 in February. It said there was a problem with the code and gave us a new code. When we entered it, we've got to choose among Frog or Panda. My dd chose Panda. Since it was our first pack of TC (yes, she got so lucky that she won the free online pet), we did not know that the picture on TC is the actual picture of the pet we were going to be adopting. Therefere, I did not contact Ganz.

Today, I adopted 2 more Panda's (Bamboo & Mai) which were free online pets and had no problem with getting the POTM loot bag (got Giant Craddle and the Cloud Machine).

Keeping my fingers crossed for you that the problem with adoption of your new Panda will be solved shortly.
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Old 05-01-2008, 03:59 PM   #12
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Default Re: POTM Issue/ Trading Card Pet

Same thing just happened to me. I had a trading card panda and when I adopted it today, it asked me which one I wanted-the panda or koala. I chose the panda and it gave me a new code to write down. But, I didn't get the POTM loot bag. I'm going to try to call them to get it resolved.
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Old 05-01-2008, 04:01 PM   #13
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Default Re: POTM Issue/ Trading Card Pet

i logged my son in and he has the panda and he didnt get his POTM lootbag ..is anyone else having this issue ? i thought maybe i wasnt doing somthing right
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