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CALL WEBKINZ!! Actually, call Ganz: 800-724-5902. This phone number will get you to a live person instead of a recording. After the recording picks us, just press "0". Then just tell the operator you'd like to talk to someone in Webkinz, preferably a supervisor.
The SAME thing happened to me, and Ganz fixed it over the phone in two minutes, NO PROBLEM. It's only hard when you can't get someone on the phone, but this number ALWAYS works for me from 9 - 5 (eastern standard time).
They KNOW this is a problem. I talked to a supervisor today and he recommended we wait until the 5th of each month to adopt the POTM, because it's a glitch they have NOT been able to figure out. He said it's usually gone by the 5th. That's when he always adopts his own for his kids, he said.
I HOPE IT WORKS AND YOU GET JUST THE POTM PRIZE YOU WANT!!
kellyschvr is RIGHT. The e-mail thing takes a couple of days, and you usually get a form letter. Give them a call. If you can, talk to Rejive ("re-zheev"). He's a supervisor and AWESOME. He also is a fan of . If you tell him "Chicago28" told you to call him, he'll be very helpful. He knows me, and is wonderful.
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