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Old 10-02-2008, 08:47 PM   #1
Lil Kinz
raven0855 is an unknown quantity at this point

Default Unanswered: Pet of the month help

Hi..... I registered my POM yesterday in the midst of all the "issues" I never recieved my POM goddie bag. I am new to webkinz. Please help! What do I do??
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Old 10-02-2008, 09:02 PM   #2
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Default Re: Pet of the month help

CALL WEBKINZ!! Actually, call Ganz: 800-724-5902. This phone number will get you to a live person instead of a recording. After the recording picks us, just press "0". Then just tell the operator you'd like to talk to someone in Webkinz, preferably a supervisor.

The SAME thing happened to me, and Ganz fixed it over the phone in two minutes, NO PROBLEM. It's only hard when you can't get someone on the phone, but this number ALWAYS works for me from 9 - 5 (eastern standard time).

They KNOW this is a problem. I talked to a supervisor today and he recommended we wait until the 5th of each month to adopt the POTM, because it's a glitch they have NOT been able to figure out. He said it's usually gone by the 5th. That's when he always adopts his own for his kids, he said.

I HOPE IT WORKS AND YOU GET JUST THE POTM PRIZE YOU WANT!!
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Old 10-03-2008, 07:15 AM   #3
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Default Re: Pet of the month help

I e-mailed them. Will they respond to me quickly? I got my adoption gift, but not my pet of the month prize.
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Old 10-03-2008, 07:19 AM   #4
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Default Re: Pet of the month help

View Post Originally Posted by HorseLvr90
I e-mailed them. Will they respond to me quickly? I got my adoption gift, but not my pet of the month prize.

It is better to call... sometimes the emails just give you an automated response message.. not a comment or help from a real person..
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Old 10-03-2008, 07:24 AM   #5
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Default Re: Pet of the month help

Give them a call and tell them your problem. You may have to leave a message, but someone will get back to you
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Old 10-03-2008, 07:52 AM   #6
Lil Kinz
Kathe is an unknown quantity at this point

Default Re: Pet of the month help

Thank you so very much for this information Chicago........xo
Kathe
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Old 10-03-2008, 08:14 AM   #7
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Default Re: Pet of the month help

kellyschvr is RIGHT. The e-mail thing takes a couple of days, and you usually get a form letter. Give them a call. If you can, talk to Rejive ("re-zheev"). He's a supervisor and AWESOME. He also is a fan of . If you tell him "Chicago28" told you to call him, he'll be very helpful. He knows me, and is wonderful.
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Old 10-03-2008, 11:26 AM   #8
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Default Re: Pet of the month help

Man, I should of read this before I adopted Slober the Pug today. I didn't get the POTM exclusive

I called and left a message, hopefully they will fix it.
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