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Old 05-01-2008, 08:09 PM   #1
I Love My 26
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Exclamation Unanswered: POTM Help!

Hello. I have a question, and I would love it too be answered!

So, on April 27th my sister and I each logged in our Pink Poodles, the POTM.
I got my loot bag, but my sister didn't, and she's been really wanting it!

Is there any way for my little sister to get her loot bag?
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Old 05-01-2008, 08:14 PM   #2
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Default Re: POTM Help!

Since the pink poodle is not the potm anymore, I don't think that she would qualify to get a loot bag. I am very sorry that she did not get it!!!
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Old 05-01-2008, 08:16 PM   #3
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Default Re: POTM Help!

Okay, thank you anyways!
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Old 05-01-2008, 08:29 PM   #4
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Default Re: POTM Help!

You could E-Mail GANZ or call them:

support@webkinz.com

1-866-WEBKINZ

Hope this helps!
Old 05-01-2008, 08:33 PM   #5
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Default Re: POTM Help!

If your sister didn't get her loot bag, that is something that customer support at Webkinz can tell. They should award her her loot bag. You should contact them.

If your sister adopted another pet at the same time, without going to her room right after adopting her poodle, then she should be able to go to her room and switch pets to the poodle. This should make the loot bag appear.
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Old 05-01-2008, 08:38 PM   #6
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Default Re: POTM Help!

It's just a glitch, don't worry. Just contact Ganz, and they will fix it immeadately.
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Old 05-01-2008, 08:46 PM   #7
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Default Re: POTM Help!

I would contact ganz and let them know...but if you guys share an account i think u only get one loot bag...But if not contact ganz and they might be able to fix ur problem...i hope that helps
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Old 05-01-2008, 08:53 PM   #8
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Default Re: POTM Help!

No, we don't share an account. But thank you! I will e-mail Ganz right now!
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Old 05-01-2008, 09:16 PM   #9
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Default Re: POTM Help!

if you share an acount it doesn't matter anyway, you can get more than 1 potm loot bag / month
I'm so sorry that your sister didn't get her loot bag, I hope you guys will get it all sorted out and get it because I have entered a lot of potms and the prizes ROCK!!!! I don't mean to brag or anything, though
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