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Old 03-10-2008, 04:14 PM   #1
Call me Amanda!
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Default Unanswered: Pet of the Month HELP!!!

I adopted my Pet of the Month Lil Pig today, when I opened the gift, I did not recieve my POTM item! I only got my kinzcash, wish token, recipe, & coupon. I also looked in my dock, and did not find anything. Will ganz respond if I email them at support@webkinz.com? Or is there a form that I can fill out? Someone please help! I was looking forward to my POTM item!!!

Last edited by Webkinzroxmysox; 03-10-2008 at 04:26 PM..
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Old 03-10-2008, 04:15 PM   #2
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Default Re: Pet of the Month HELP!!!

same thing happened to me!!! not sure wat to do!
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Old 03-10-2008, 04:17 PM   #3
yugogirl12
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Default Re: Pet of the Month HELP!!!

You should call them and let them know and I think they will send it to you....hope I helped!!=]
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Old 03-10-2008, 04:19 PM   #4
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Default Re: Pet of the Month HELP!!!

Thank you! What is their phone number?
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Old 03-10-2008, 04:36 PM   #5
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Default Re: Pet of the Month HELP!!!

This has been happening to me alot recently! I just write down the date, what pet and whatever else so I don't forget and put in a call to Ganz. I'm sure the complaints are loaded for this glitch.

I just left my name and number a brief message and I'm waiting for them to call back. I've read on that they are very good about taking care of this so I'm just trying to be patient because their gonna owe me for about 3 adoptions.

I have yet to put my in because of this glitch. I had about 40 adoptions before this ever happened to me.
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Old 03-10-2008, 05:15 PM   #6
Sokka
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Default Re: Pet of the Month HELP!!!

You should contactGanz. I hope I helped
Old 03-10-2008, 05:17 PM   #7
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Default Re: Pet of the Month HELP!!!

umm i forgot the# but I just Posted on a thred that gives u the number
i know it's a 1-800#
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Old 03-11-2008, 01:50 PM   #8
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Default Re: Pet of the Month HELP!!!

Question: When you adopt a Pet of the Month, do you get BOTH the Pet of the Month exclusive AND the regular adoption gift or just the Pet of the Month exclusive?

I adopted the pig. I didn't get the Pet of the Month Exclusive. I used the email form they have on the website. After a week, Ganz wrote back (form letter) saying they are aware of the problem and are working on it. However, they still haven't done anything about about it (i.e., I still do not have Pet of Month Exclusive (which is the reason I buy POTM).

Please, will someone share their phone number with me?

Thanks
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Old 03-11-2008, 02:00 PM   #9
MzMoody33
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Default Re: Pet of the Month HELP!!!

The number is 866-WEBKINZ.
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Old 03-11-2008, 02:13 PM   #10
Ariel75
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Default Re: Pet of the Month HELP!!!

Email Ganz at support@webkinz.com
OR
call them at 1-800-WEB-KINZ

Tell them what happened and they might let u pick the POTM item. I hope u get your item!
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