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Old 02-02-2009, 06:50 PM   #1
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Default Unanswered: Pet of the month

Help,
I put my googles on tonight and i did not get my POTM loot bag. I did not get it last month either with the bulldog. I do not know what to do HELP!!!!!!!!!!!!!!!!!!
thanks,
Kathybmr:goo:
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Old 02-02-2009, 07:00 PM   #2
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Default Re: Pet of the month

Maybe this will help . . .
http://www.webkinzinsider.com/forum/...g-t435468.html
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Old 02-02-2009, 07:03 PM   #3
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Default Re: Pet of the month

The best thing to do is to call Ganz and tell them if you are not a parent you will need to get a parent to do this for you it requires leaving a message, even though the begining of the call says they don't take messages just stay on the line eventually you can leave a detailed message they usually call you back by the next day. As long as you are friendly with them on the phone they will make sure you get your potm items, in the future it is advised to avoid adopting the potm on the first day best to wait at least till the 5th day less chances of problems that way.

The number to Ganz is 1-866-932-5469.

Good luck!
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Old 02-02-2009, 07:05 PM   #4
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Default Re: Pet of the month

Many people have trouble with POTM's on the first couple of days of the month. It is always best to wait until Ganz has sorted everything out.
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Old 02-02-2009, 07:10 PM   #5
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Default Re: Pet of the month

I have always adopted my pet on the first of the month and have never had any problems except for the bulldog. I contacted customer service and they corrected the problem and I was so very happy not to get another airplane. So give them a call and be sure to tell them this has happen to you twice in a roll. Good luck.
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Old 02-02-2009, 07:14 PM   #6
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Default Re: Pet of the month

Oh! Was it a lil' kinz? The POM for this month and the orevious were large size only, so that may be your problem! If not, contact ganz, as a few others have had the same problem! Good luck!
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