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Old 10-01-2008, 09:21 PM   #1
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Default Unanswered: POTM 0 KC nothing else!! what do I do?

Hi, my daughter adopted a pet of the month pug and her "prize" was 0 KC and nothing else!! what should we do? I took a screen shot of it but don't know how to post it.
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File Type: doccheap webkinz.doc (491.5 KB, 10 views)
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Old 10-01-2008, 09:23 PM   #2
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Default Re: POTM 0 KC nothing else!! what do I do?

Hi nangonbake, welcome to WI. So glad you joined, but sorry it is for this reason you are posting

I can't open the file but I would contact Ganz about it. I've heard of it happening to others so maybe someone will see your post that has had this happen and let you know what they did. I am so sorry to hear this, your daughter must have been so disappointed
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Old 10-01-2008, 09:25 PM   #3
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Default Re: POTM 0 KC nothing else!! what do I do?

I also adopted mine the pug and the same thing happend to me I was so mad. 0 kc and no prize.
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Old 10-01-2008, 09:33 PM   #4
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Default Re: POTM 0 KC nothing else!! what do I do?

Thanks for replying, this site is great! I thought of contacting Ganz but don't know how to go about it.
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Old 10-01-2008, 09:35 PM   #5
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Default Re: POTM 0 KC nothing else!! what do I do?

View Post Originally Posted by nangonbake
Thanks for replying, this site is great! I thought of contacting Ganz but don't know how to go about it.
go to this thread for Ganz contact phone and email -- I had a similar problem once and they made things right -- BE SURE TO HANG ONTO YOUR PET'S CODE TAG -- you will need this to get help.

http://www.webkinzinsider.com/forum/...r-t247012.html

Good luck!
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Old 10-01-2008, 09:37 PM   #6
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Default Re: POTM 0 KC nothing else!! what do I do?

That same thing happened to us last week. We emailed ganz thru the webninz questions page, and they told us to call them directly. This is what they wrote:

**In order to further assist you with your issue, we will need you to call 1-866-932-5469, Monday to Friday, between 9am and 5pm Eastern Standard Time and provide more information. Please have your account information and secret code handy for account verification.**

I have not had time to call yet, but will in the next few days. My son was so upset, and looks every day to see if his POTM prize is in his dock.

Good Luck to all of us with this problem
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