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I sent an email to WW support asking if they no longer give birthday cards/cakes on pet birthdays, since my daughter's pet did not receive anything. I got a reply saying the answer is in the FAQ, but I haven't found it. Has anyone else see it?
My experience tells me that sometimes their form letters are not the final answer, that things can be fixed if pursued further. But, if they have simply stopped giving the gifts and that is explained somewhere, I won't bug them further. I just need to know!
You may have already seen this, but this is the only thing about birthdays that I see on the FAQ:
Does my child get anything on their birthday? We do not send anything out for our member's birthdays, but we do send out birthday cake on each Webkinz pet's birthday. The birthday cake appears in the dock. To see when your Webkinz pet's birthday is, please visit the "My Pets" area in the "Things to do" menu.
This seems to indicate that they are still doing it. The last pet b-day I had was in Jan. and I did get cake that time. I don't have anymore until June. I agree that their form letters don't always address the problem. Maybe try to call them?
Hmmm, actually, that would be incorrect now as they send wish tokens. So, since that is outdated, we can't be totally sure that the pet birthday info isn't outdated either. Sigh.
If it was me, I wouldn't worry about it. But my daughter was so excited to have a pet birthday and then nothing happened. :-( One of my pets had a birthday recently and did get cake so this glitch? must be fairly new.
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