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This has bothered our family for over a month now. The 3 PCs in our house cannot get Webkinz to open, sometimes we can get to the log in screen, but then all we get is a green background and the loading W. The three macs in the house work fine. We've tried everything we can think of, clearing caches, trying all the different web browsers available, nothing works. Any ideas?
BTW, we are on wireless internet, radio beamed in from our ISP. All the PCs are on an ethernet connection, not wireless router. We did take out our wireless firewall recently, but can't figure out how that would affect a wired computer. All other websites function normally.
That's odd; I can say that in addition to the two fast laptops, I have two old PCs (one that is at least 8 years old) that run WW just fine. Well, they're a bit slow -- I wouldn't try to collect trash with either of them -- but old or slow processor by itself should not be the issue. (Perhaps your PCs all have off-brand processors or inferior video cards? I dunno...)
I wish I knew more about the cause of what you're seeing, but a couple of suggestions might be to reinstall one or more of the browsers you're using (IE, Firefox, Chrome), making sure you get the latest updates and paying close attention to security settings ;reinstall (or upgrade) whatever version of Windows you're running, making sure you get the latest updates and paying close attention to security settings; carry one of the PCs to someone else's house (preferably where they play Webkinz on a PC) to determine further whether it's the computer or the connection that is causing the problem.
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