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Old 01-22-2010, 06:34 PM   #1
dustysky34
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Default Answered: password without code?

I HATE being on the phone so I wanted to ask here before I make the call to GANZ.
My daughter started an account a VERY long time ago. We know the user name and the email it was signed up with but there is NO chance of ever knowing the code to the pet as it has been years.

I was wondering if GANZ will help via phone reset a password IF you call them with your user name and email address?

I have a feeling we will not be able to get back in that very old account.
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View Post Originally Posted by ducttapequeen
i dont think so... they really have no way of knowing if the account is really yours or not.. is someone knew my username and the email is was registered to they could call them and get my password changed on me! sorry!
Yes this would make sense

I guess the good news is there was only 1 pet so probably not much of anything in there
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Old 01-22-2010, 06:36 PM   #2
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Default Re: password without code?

I'm afraid I don't know the answer, I'm sorry. I'll just post to bump your thread up to the top so someone who does can answer. Good luck!
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Old 01-22-2010, 06:36 PM   #3
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Default Re: password without code?

Hmm... I don't think so. You should probably call them.
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Old 01-22-2010, 06:37 PM   #4
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Default Re: password without code?

i dont think so... they really have no way of knowing if the account is really yours or not.. is someone knew my username and the email is was registered to they could call them and get my password changed on me! sorry!
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Old 01-22-2010, 06:43 PM   #5
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Default Re: password without code?

View Post Originally Posted by ducttapequeen
i dont think so... they really have no way of knowing if the account is really yours or not.. is someone knew my username and the email is was registered to they could call them and get my password changed on me! sorry!
Yes this would make sense

I guess the good news is there was only 1 pet so probably not much of anything in there
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Old 01-22-2010, 07:04 PM   #6
ishes she was a
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Default Re: password without code?

My Niece is in the same situation. You have to have the code. I think they finally erased all the old accounts anyway. My nieces account disappeared off my daughters friends list just recently. My Niece had not been on in well over a year.
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Old 01-22-2010, 07:36 PM   #7
Summer 2010
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Default Re: password without code?

Maybe if you could find one of her codes that she used because I did that.
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Old 01-22-2010, 07:38 PM   #8
hy can't I be a
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Default Re: password without code?

If you haven't adopted a webkinz on the account in a year, your account will be closed anyway. Sounds like it's been longer than that? You should open a new account. Sorry.
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Old 01-22-2010, 07:40 PM   #9
Call me Pat!
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Default Re: password without code?

I am not sure. They might. If you used your daughter's real birthday when you signed up they might need that as well. You will never know until you try. Explain to them how you have so many webbies that you would never be able to find the right code. They might just do it.
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Old 01-23-2010, 02:44 AM   #10
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Default Re: password without code?

I'd call; the worst they can say is no, and if so, you know you tried your best. Perhaps if you can verify some of the information on the account, they may be able to help you.
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