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Old 01-28-2011, 08:27 PM   #1
Rico1206
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Default Unanswered: Party Packs Problem for me...

Well, I seem to be having a problem...everytime I buy a party pack and set up a party, I never am able to attend it because I can't ever find out WHERE and HOW to get to it...can someone please tell me how and where to do it? I wasted 750 on it and I was looking forward. Oh yeah, and when I try to have it "Right Now", it says I can't throw a party at the time and to select another option...sheesh.
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Old 01-28-2011, 09:08 PM   #2
Diabetes Awareness
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Default Re: Party Packs Problem for me...

The parties are not working right now.
You can call Ganz and they will refund your money
Ganz is warning everyone to set up a party at your own risk. They suggest to not do it for 2-3 weeks.
WI how to contact Ganz Contact Ganz - Webkinz Insider Wiki


When the parties are working, you go to your room. A button will pop up saying Go To Party which you click on. Most will tell you to make sure your phone is on the right color zone, but I have never had a problem with it even without turning on my phone.
When the party is about to begin and you are in your room there is a countdown from 5 mins that says Party Begins in 5:00 and counts down to 0 then you can click on the button.


The throwing a party right now may not work because there are only so many that Ganz can hold at once, and if you try to do it not on the hour it will not work.

btw I believe that color blue is only to be used by WI Staff

Last edited by dawnscott1; 01-28-2011 at 09:12 PM..
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Old 01-28-2011, 10:37 PM   #3
Rico1206
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Default Re: Party Packs Problem for me...

Thank you for the help. Well, I haven't been on Webkinz in a little while and had no idea. I don't really need refunded money because I sold a bunch of not needed W-Shop items...thank you again.
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Old 01-28-2011, 10:47 PM   #4
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Default Re: Party Packs Problem for me...

View Post Originally Posted by BlueGoogles98
Thank you for the help. Well, I haven't been on Webkinz in a little while and had no idea. I don't really need refunded money because I sold a bunch of not needed W-Shop items...thank you again.
You are welcome, it is not known unless you come to WI and see what others have said. Last weekend we all had problems and I called to get refunded and was told that. Others called too, each time they are just telling everyone a different time. Some say a week, some say dont at all, some say 2-3 weeks. It was suggested to them to disable the party packs from the W-Shop but they said they can't do it.

Hopefully once they are fixed you can enjoy it
I love the parties and am bummed that they can't get the word out because the only way we will know it is fixed is if we try (that is what the rep told me) and then said if it doesnt work to call and get refunded again.
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Old 01-28-2011, 11:14 PM   #5
marnabear
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Default Re: Party Packs Problem for me...

View Post Originally Posted by BlueGoogles98
Thank you for the help. Well, I haven't been on Webkinz in a little while and had no idea. I don't really need refunded money because I sold a bunch of not needed W-Shop items...thank you again.
I would ask them to refund your party money. If you had not spent the money on the party you might have gotten something else you wanted. And just on principle I would do it because the parties were working before and something they did broke them. This issue needs to be fixed and the more people who complain the higher it will be on their priority.
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Old 01-29-2011, 10:10 AM   #6
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Default Re: Party Packs Problem for me...

I had a party about two weeks ago, and I and others had trouble with the party button showing up. Here is what finally worked for us:

We signed in to WW, went to our pet's room, turned on the Kinzphone to the correct color zone, and we waited. It took a long time for the party button to show up. I would suggest going to your room at least 5 minutes before your scheduled party and waiting. If it has been 5 minutes that you have been waiting, try logging out and starting over. If you've logged out and back in once, just sit tight in your room - don't move around to other rooms. The key for me was to turn on my kinzphone IN MY ROOM, because if I did it on the front page, or in a different room, my kinzphone seems to be on, but doesn't show any color. I think this messes mine up somehow.

Even though I gave you these suggestions, there was still one person who was unable to attend my party. I hope it is fixed soon
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Old 01-29-2011, 10:14 AM   #7
MorganasMom
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Default Re: Party Packs Problem for me...

Its reassuring to know that others had problems with parties last weekend as well. I also called Ganz & got my KC refunded
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Old 01-30-2011, 09:02 AM   #8
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Default Re: Party Packs Problem for me...

This forum is SO helpful! I so appreciate everyone's input that helps answer or refers to something I need to know. I have an unused party pack in my dock and was going to ask for the link of how to have a party, but I see now that I need to wait! The reason I want to have one is for my Kinztown Mayor chart to be complete.
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Old 01-30-2011, 09:18 AM   #9
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Default Re: Party Packs Problem for me...

I have been invited to two parties by the same person, and both times, I did not get the message to go to the party. There is another party scheduled for the 2nd of next month, and I am afraid that the same thing will happen. I feel bad because this person keeps inviting me and I never get to go and there is no way to tell this to this person that I have waited to be inviited over but was not able to get there. Any suggestions?
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