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Old 06-28-2009, 11:01 AM   #1
 
4magensbay's Avatar
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Default Unanswered: Partial Screen WW Not Working, please help.

I can log into WW but when I do my pet shows up on the bottom and none of the items in the dock are there that I bought last night. When I click on things to do I can hear whats happening but cant see anything or do anything. Please help Im dying to play with my pet.....
Thanks for your help
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Old 06-28-2009, 11:04 AM   #2
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Default Re: Partial Screen WW Not Working, please help.

Hmm... you might want to resart your computer and clear your cache (how to guide in my siggy )
Hope it all goes well
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Old 06-28-2009, 11:05 AM   #3
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Default Re: Partial Screen WW Not Working, please help.

Some things you could try would be
Clearing your cache
Another webkinz account
Another browser
Another computer if available
updated abobe flash player
Contacting ganz.

Best of luck!

Cache clearing guide http://www.wikihow.com/Clear-Your-Browser%27s-Cache
http://www.webkinzinsider.com/forum/f165/ganz-telephone-number-email-address-247012/



Last edited by fuzzysocks; 06-28-2009 at 11:07 AM..
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Old 06-28-2009, 11:06 AM   #4
 
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Default Re: Partial Screen WW Not Working, please help.

Please help I dont know what a cache is
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Old 06-28-2009, 11:07 AM   #5
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Default Re: Partial Screen WW Not Working, please help.

Cache is like your internet browsing history, its found under "tools" on top of the internet browser. What internet browser are you using? Internet Explorer?

Internet Explorer:
On the right hand top of the browser window it says "tools"
click there,
next click "delete browsing history"
and "delete all"

Fire Fox:
"Tools" located on the top left,
"Clear private data"
"Clear private data now"

I would suggest checking out ddd's cache guide.

Last edited by fuzzysocks; 06-28-2009 at 11:11 AM..
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Old 06-28-2009, 11:08 AM   #6
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dotdotduck is the epitome of excellencedotdotduck is the epitome of excellence
dotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellence

Default Re: Partial Screen WW Not Working, please help.

View Post Originally Posted by 4magensbay
Please help I dont know what a cache is
Click on the link titled "Clearing Cache" in my signature and it'll take you to a guide that explains how to in any web browser
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Old 06-28-2009, 11:15 AM   #7
 
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Default Re: Partial Screen WW Not Working, please help.

It's internet explorer windows XP I think?

Thank you all so much I think I solved this

Last edited by 4magensbay; 06-28-2009 at 11:15 AM..
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Old 06-28-2009, 11:16 AM   #8
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Default Re: Partial Screen WW Not Working, please help.

Click the image to open in full size.
Here's a picture as where the "tools" is located on the browser.
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