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Hi, I'm new here! 2 of my kids have webkinz accounts.
I am reposting the following as it got no responses on the general board.
We would like to know if others have had the following problem: Every time we find a virtual charm in the forest, once we click to the next page we never see the charm again.(And yes, we've checked both sides of the tree.) This has happened to my daughter at least 3 times, & my son at least 5 times. They have never actually been awarded any of the charms they have found.
I've started taking fotos of the charms when they find them, but I don't know what good that will do. I also wrote to Ganz on the form in my son's account(Do they ever respond?) but of course never heard from them. I'm thinking this must be a widespread problem since it happens to both accounts in our household? TIA for any suggestions.
We look forward to spending more time on these boards,
Thanks for your response. That will be great if they show up, except the kids got their first charms 2 or 3 weeks ago & still no sign of them.....
---------- neilpeart added 3 Minutes and 7 Seconds later ----------
Sowball1029, I will write Ganz again I guess. Just hoping to get more of an idea how widespread this is. I am also wondering if it would help if we bought another "real" charm? Maybe kick the system into working?? I dunno.
Last edited by neilpeart; 11-11-2007 at 03:08 PM.. Reason: Automerged Doublepost
Hi Neilpeart, I'm really sorry this is happening to you....I think you'd have better luck with Ganz if you phoned them instead of writing. Here's the nbr and a code... 1-866-032-5469 code 2407 (Rajeev) Good luck!
Gingerlytoo, I have tried that phone # but I get a message that it is not in service.
Also, today we found another virtual charm & it said we already have it in our collection, so even tho the charms are invisible Ganz must know they are there!
Oh, soooo sorry..I hit a wrong nbr...here it is. 1-866-932-5469 code 2407 Also....when the Charm Forest first came out my charms never showed up either. I was told by Ganz nothing could be done. So for months I didn't play..( I had lost 19 charms) Then came the huge glitch where it happened to nearly everyone...they fixed it...but it didn't help mine. 2 weeks ago, out of the blue...ta da...all my charms were back!! So, do call them....now they are able to help with this problem. Good Luck!
This is the problem. The charms on the tree are only for charms that you have bought. What you are looking for is in the forrest charms section. This is were the virtual charms go. I do not think you can wear those charms but I know that is were to find them!
Update!....My kids each got a "real" charm for Thanksgiving, & when they entered the codes, all of the charms they had earned but had never been there appeared! They each now have 4 charms on their tree. I wanted to post in case anyone else has this problem. So again, the solution for us was just to buy another IRL charm & that straightened out whatever glitch was on our accounts. (I also did try that 21nd phone #---thanks!--just it was busy every time we tried to call.) Yeah! We are happy here.
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