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Old 12-04-2010, 10:38 AM   #1
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Default Unanswered: Ornaments

Hi, a friend of mine bought all the packages from last year. Entered tehm and now they are not in her dock? She is getting stuff in her dock taht she had from the past and no xmas ornaments? Also, she was wondering if she should buy the 2010 packages or them seperatly? (she would like the grand prize and be albe to change her tre later on)
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Old 12-04-2010, 12:29 PM   #2
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Default Re: Ornaments

When you buy an ornaments pack you get a tree, look for it in your dock. Put the tree in your room and then click on the tree, this will open up the decorations book and you can choose which topper etc. you want to put on your tree. Hope this helps.
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Old 12-04-2010, 12:54 PM   #3
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Default Re: Ornaments

i think she might need to e-mail ganz i had issues buying some wallpaper from the estore and they were able to fix the probably easy! as for buying together or sperate i would say together because i was looking at the prices today and it's cheeper buying together i hope i could help!
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Old 12-04-2010, 01:02 PM   #4
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Default Re: Ornaments

When you purchase ornaments it shows up saying you've bought them like it does with any other code you entered. And you think it would be in your dock, but its not. The ornaments, bases, garland, toppers... ect. Go on the tree itself and can't be put anywhere else.
So in reality when you unlock them, they "appear" in the tree, not in your dock.

To access them, you click on the tree (once you place it in your room, that you should have gotten with your first pack) then you will have the option to change your ornaments and such and customize the tree.

Unlike most customizations, you can change the tree daily, hourly, weekly... or however you feel as long as you have the ornaments and accessories for it.

Oh, and here's a picture of what pops up when you click on the tree.
See how you customize it, and how they show up?
Click the image to open in full size.

I hope this helps!

-Blythe

Last edited by Blythe; 12-04-2010 at 01:05 PM..
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Old 12-04-2010, 02:12 PM   #5
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Default Re: Ornaments

Hi, okay good to know for the new ste. But, As, I said in my first post when she entered them and now they are not in her dock not even the tree? She entered the codes and it said she got the treee but was not there when she rebooted her computer? So what happened to the tree and how can she get it back?

How do I contact ganz?

Last edited by Iluvwebkinz2; 12-04-2010 at 02:21 PM..
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