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Old 08-17-2010, 07:15 AM   #1
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Angry Unanswered: one of my accounts - USERNAME DONT RIGHT :`[

i have lots of accounts : one of them that is not my main that has lots of pets and rare pets like sherbet bunny and more ... but this account has tons of problem ! it has TONS OF HACKERS like i play a game and in the middle it wrote to me that u had to go out and the hacker : change my password , lost my items and the wierd thing that he ADOPT A PET on my account and everytime i had to change my password cause almost every time it wrote to me your password is not right so i change my password tons of times but there STILL HACKERS i tryed to call ganz to change my username but they didnt answer back and today i tryed to log in and it tolled me that : THE USERNAME IS NOT RIGHT !!!!! i hate that glitch cause that has like my ever favourite webkinz online
WHAT I NEED TO DO ?!
poor sherbet bunny
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Old 08-17-2010, 10:41 AM   #2
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Default [langtitle=de]Re: one of my accounts - USERNAME DONT RIGHT :`[[/langtitle]

I feel so bad for you! Try call Ganz at the number found in the contact Ganz Wiki.

Last edited by demogorgon; 08-17-2010 at 10:43 AM.. Reason: I messed up
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Old 08-17-2010, 10:58 AM   #3
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

OMG... How in the world can hacker go on your account? Did you ever give someone your password? I would totally call ganz, write emails and don't let them off the hook. I am so sorry to hear that.... but I also hear for the first time about hackers?!?!?! Are you sure that there is not a 'friend' who likes to play pranks? I really hope you get your access back. So sorry... keep your hope up though...
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Old 08-17-2010, 11:03 AM   #4
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

You need to call Ganz again and ask them to change your username. That is the only way you can keep the hacker out because the hacker has a pet code. You should be able to prove it's your account by providing a pet code you know and the birthday that you entered for yourself when you set up the account. If you are not 18 you need to have an adult call for you.

I have never had to leave a message when I call Ganz during their working hours because I always get a human being to help me. The are open Monday through Friday from 9 to 6 Eastern time.
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Old 08-17-2010, 01:04 PM   #5
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

View Post Originally Posted by marnabear
You need to call Ganz again and ask them to change your username. That is the only way you can keep the hacker out because the hacker has a pet code. You should be able to prove it's your account by providing a pet code you know and the birthday that you entered for yourself when you set up the account. If you are not 18 you need to have an adult call for you.

I have never had to leave a message when I call Ganz during their working hours because I always get a human being to help me. The are open Monday through Friday from 9 to 6 Eastern time.
ill try even that i think that they will not answer me

View Post Originally Posted by kuhl123
OMG... How in the world can hacker go on your account? Did you ever give someone your password? I would totally call ganz, write emails and don't let them off the hook. I am so sorry to hear that.... but I also hear for the first time about hackers?!?!?! Are you sure that there is not a 'friend' who likes to play pranks? I really hope you get your access back. So sorry... keep your hope up though...
nope i will trying to call AGAIN ganz [/lang]
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Old 08-17-2010, 02:03 PM   #6
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

I would TELL GANZ to delete the pet that the hacker adopted so they want have any codes to your account in case they have the nerve to call GANZ again to get username changed.
Make GANZ change your username and tell them all the verified info you can proving this is your account and a hacker has taken over it.
Good luck I hope you get your account back and all your stuff is still there!
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Old 08-17-2010, 07:07 PM   #7
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

just to note the ganz number is only available at weekdays
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Old 08-18-2010, 03:35 PM   #8
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

call ganz and get your username changed
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Old 08-18-2010, 04:25 PM   #9
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

Honestly, that was a smart thing they did with putting a pet on your account so they have a secret code to always have your password.
I would definetly call GANZ over and over and emails and emails till you get a hold of them.
Or at least delete that pet.
Unless the would say "What ever happends on your account is your fault."
Like the code says
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Old 08-18-2010, 04:45 PM   #10
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Default Re: one of my accounts - USERNAME DONT RIGHT :`[

Yep, call GANZ and get your user name and password changed. I feel so sorry for you!
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